Falkensteiner Hotel & Spa Iadera

Pros: Stunning sea views and pools). Seems like a good family resort if you want an all-inclusive and you enjoy hanging out by the pool or on the beach. Breakfast and dinner spreads are good if you like buffets. Cons: Service is not great. Very functional, not friendly, or attentive. They’re there to set up or clean up rather than to help. My sense is the staff is unengaged and not very happy. Spotty maintenance like unlit hallways and carpets that need cleaning. Room is small, the bathroom is half the room and it's separated only by a curtain, pillows are lousy.

We went for our anniversary and it was fantastic. The location is great, there is a private beach and you can see the mountains from your balcony window. We had advised that it was our anniversary in advance and they kindly upgraded us to a Junior Suite and put some towel Swans and rose petals in the room. The buffet, both breakfast and dinner, had a huge selection and catered for all tastes. We also ate at the on site a la carte restaurants and cannot fault the food or service. The hotel was mostly filled with tours so we were lucky to have the pools to ourselves most of the time and the weather was a lovely 23 degrees. We did use the indoor spa area for the pools and loungers- be mindful that the Black Spa with the Hammam, plunge pool and Saunas is a nude area only. Of particular note were Sime and Slawko (I hope I've spelt that correctly) who were warm and welcoming whenever we interacted with them. All in all, we enjoyed our stay and would definitely recommend to others.

Such a terrible terrible customer service experience!!!! Due to a medical emergency, we had to cancel our vacation, and we informed the hotel that we wanted to cancel our 4-night reservation. We even offered to show proof of our changed flight and pay for 1-2 nights. However, the hotel was completely unsympathetic, insisting that we pay for all the nights we couldn’t stay and refusing to allow any cancellation. This is absolutely unacceptable. Worst customer experience ever!!

I was very disappointed when we arrived at the hotel although it grew on me during our stay. Firstly, the design of the room. It is weird to have a bathroom with no door, only a curtain separating the main bedroom. Who likes that? If you go to the bathroom in the night and wash your hands, you disturb the room. Secondly the rooms are slightly dated and our air conditioning worked badly, with a poor output. I did call them to fix this but it wasn’t working even after this properly. Buffet food is a bit strange. Breakfast is ok, dinner is odd. It’s also odd not to have a pasta option for the children at the buffet. Swimming pools and beach is nice. Reception and front of house seemed a bit overwhelmed. It isn’t a 5* hotel however. It is very much a 4*. Prices however are very high

Stayed for five nights here. Very nice resort whose real gem is its people. A special thanks to those who made our vacation so special! Dragan Dora Doroteja Anthony Patrick Niko Also a big thanks for the birthday cake made for me. A very nice surprise!