The Residence Zanzibar

Stayed at Residence for 5 nights from the 28 December 2025. I was travelling with my mum, and we had an amazing time. Our gardens room villa was extremely well sized, with a fab private pool that was big enough to properly swim in. The highlight was the staff - they couldn’t do enough to help or be any more friendly. And the new yeas eve party on the beach was amazing. A huge thanks to all the staff that pulled out all the stops to ensure the guests had an amazing time - from the food right through to the fireworks at midnight. Truly special.

Location of the The Residence is great. The staff is friendly and helpful and provide excellent service. The facilities, from the private pool to the infinity pool, the yoga service and fitness center were great too. The food was good and the chef as outstanding in providing food for special dietary needs; there were different cuisines on different days which was great. I had one issue and the way it was addressed needs to change for a hotel of this caliber. There was a loud beeping like an alarm the first night and I gave a detailed report to the front desk and even though a note was made, there was no follow up. When this happened again the following night, I recorded the noise and also figure out the problem. Only then was a technician sent to handle the problem. This is not the service I would expect from such a hotel.

We would like to highlight how much we truly appreciated Marco’s exceptional treatment throughout our entire stay. From the very first moment, Marco demonstrated outstanding professionalism, empathy, and a genuine commitment to customer satisfaction. His ability to anticipate needs, resolve situations with ease, and make guests feel welcome is remarkable. Marco consistently went above and beyond, turning our experience into something memorable and truly enjoyable. We strongly believe that Marco has the skills, attitude, and leadership qualities to manage a team. His approach to customer relationships should be a model for many of the hotel’s employees, as he represents the level of excellence that defines outstanding hospitality. Without a doubt, Marco is a valuable asset to the hotel, and we sincerely hope that management recognizes his talent and considers him for a higher position. He truly deserves it.

Thanks for the dream ! It was a magic week of christams.Thanks to the all team and ambiance I would like to come back in 2026!!

We spent our honeymoon at the residence and had the most amazing time! From the incredible views, nature surroundings around the grounds, nice buffet with themes, lovely villa with pool and the exceptional hospitality and warm welcomes provided by all the staff, this made our stay all the more memorable. Would recommend and we look forward to returning!