Thompson Zihuatanejo

This hotel is amazing. The staff are super attentive. And I would have given 5 stars had I not gotten reallllllyyyyy sick on the second day of our vacation, totally ruining the entire vacation. Throughout my sickness, the hotel staff was amazing. They made me chicken soup and came to check on me routinely throughout the day. I believe I was sickened from the spiny lobster I ate from the restaurant. We had to call the doctor on 3 different occasions and I ended up in the hospital in Zihua on our last night. The doc who serves this hotel was out of this world amazing; she drove me to the hospital herself so she could hook me up to a drip of antibiotics and fluids (many bags) in an effort to get me well enough to fly home since Air Canada only lands in Zihua once a week. I laud the doctor for taking such good care of me and helping me survive this ordeal. I’d prob stay at this hotel again but I’d be wary of eating - I’ve never been this sick in my life.

I have to be honest, we arrived at the hotel very early in the morning and had a very unpleasant check in. We will let Hyatt contact us if they want details. A few hours later, Bruno came to see us ,while we were on the beach, dealt with our earlier situation with great professionalism, assertiveness, calm and politeness. It took him minutes to find solutions to insure we would have a fantastic holiday, which we did. Thank you Bruno . We thought he was the manager on duty ,only to find out he is a receptionist. We would like to praise him , he is such an asset to the Hyatt group. Subsequently, Frida ,the operations manager , and the general manager Manuel, approached us with equal professionalism and empathy. Thank you , much appreciated. Now, for the review. WHAT A PLACE ❤️ Beautiful room, super comfortable bed. Tasty breakfast overlooking the beach; thank you to Sarah, Ellie, Hilliberto, Danna … sorry for not remembering everyone’s name . Great beach service too from Eric, jorge and the rest of the team. Thank you to head chef Omar for great food. Beautiful clean beach with warm clear water. Well kept gardens with butterflies everywhere. Lovely lighting throughout the hotel during the evening, cosy, intimate,romantic. So much to say about this beautiful hotel. What a treat after 3 weeks of travelling through Mexico. We were so sad to leave . We cannot wait to go back ❤️

We have been coming to the Thompson Zihuatanejo for many years and it never disappoints us. The minute we enter the lobby, we know we are back in our happy place. We love this hotel, its location (right on La Ropa Beach) and most of all, it’s kind, caring amazing staff. Abigail Perez helped with getting the perfect room for us. We so appreciated all of her efforts. It’s always nice to be remembered upon your return and this is what we experienced with the breakfast staff, Elli, Ellie, Domingo and Sarah. Their service and hospitality was over the top. Now to the beach staff. Francisco and Herberto took excellent care of us. I can’t say enough good things about both of them. We thoroughly enjoyed our stay at the Thompson and look forward to our return visit. Thank you again to everyone for making this holiday a special one.

We stayed at the Thompson Zihuatenejo for our honeymoon and it was incredibly special. Everyone remembered us from previous visits and treated us like family - the whole staff was incredibly kind and welcoming and went above and beyond, especially Francisco, Marcos, Eriberto, and Juan!

Recommended by a friend, I was convinced it was a nice destination and hotel but we were so greatly surprised when we arrived. The front desk team was amazing and quickly resolved a misunderstanding (thanks, Bruno!) and everything else was just lovely. The Beach Suite 6 is the best you can get if you want direct access to the beach. 100% recommended! Can’t wait to go back.