Bernardus Lodge and Spa

if you want to relax and be surrounded by beauty, visit Bernardus! We like to go in November during the week because you can do two nights third night free and the resort is not busy at all! The amenities are so enjoyable, and the spa although small it was clean, well maintained and very relaxing! the rooms are spacious, the grounds are impeccable and the staff is so friendly and kind.

Our stay at was absolutely delightful! The moment we stepped into the lobby, we were greeted with warm smiles and exceptional service. The room was immaculate. The hotel's prime location allowed us to easily explore. We especially enjoyed yoga, the pool, spa and restaurant. We can't wait to return

We came for the tennis, the food, the spa and the location. We left feeling like we spent much more than what we received, and unwelcome. We had a long day of driving and arrived late, around 11:30pm. We were hastily given a map and a room number and instructed to find it in the dark. No complimentary glass of wine, no information about the amenities or the resort fee perks, no warm welcome. It was a bit stressful finding our room in the dark. After seeing the golf carts out front I was confused why someone didn’t help us get to our room. Other small things I noticed during the stay made me feel like customer centric isn’t a core value…. Such as shampoo and conditioner being nailed into the wall of the shower (making it impossible to use while taking a bath). If they wanted to prioritize guest comfort they’d ensure you’re able to access everything you need from the tub! I know it’s minor, but when you’re driving 6 hours to relax after a long hard work week and want to take a bubble bath, it prevents that from happening. Our last morning we had the do not disturb sign hanging as we attempted to enjoy our last few hours of vacation. Housekeeping knocked not once, not twice but three times. “Hello???” Yes, we’re in here trying to relax on our final day of vacation. We requested a late check out, but the first knock came before 12pm. And you would think the front desk would communicate our checkout time to the housekeepers. The result was us feeling like we needed to get out the last morning. If it would have happened once, maybe an accident. But three times? :( not a relaxing final morning on vacation…. For the price, I think you can find something much more welcoming, warm and focused on customer comfort. I’m excited to find that place in Carmel/Carmel Valley.

Amazing, we visited 25 years ago after it first opened and it has just gotten better. Beautiful grounds, incredibly friendly staff, great location and truly luxury accommodations. Food was amazing, spa was amazing. This is the perfect location to explore the Carmel and Big Sur area as a couple.

Beautiful location with below average food. The food quality was not up to par with a 5 star hotel. We received previously used water glass cups with lip stains- when. We receive in room dining food was placed on the gavel for us to set up. Never experienced that before at any hotel yet alone a 5 star hotel. Room was clean and beautiful.