The Heritage House Resort & Spa

Yes location is unique but management abusing that. My 2 night stay.. room bath shower had no hand held wand. It had been removed and outlet capped , this was not new but a decision for no repair and maintanence to save money I believe. Pity as nice shower tile/ stone but sub functional for big prices they ask as well as + 70$ per night resort fee rip off. The breaker buffet for 35$ is poor at best. You must make your own waffles with a super 8 motel waffle pour and turn and wait 2.40 minutes. The hot buffet had no bacon or sausage and poor plain scrambled eggs and potatoes . Oatmeal. Very sticky and not good. Fruit was nice. You need make your own toast , pastries but they were dry and perhaps old. No order from menus possible. Evenings closed some days and shorten menus. I have gone here for decades but now location and setting is only benefit. There prices high and no maintanence. Front desk not covered on checkout morning as person was 1 hr 10 late and no other staff could do it. The front desk person had bad attitude when I called her for not being able to check out as she late. They add 70$ / night “resort”fee to compound costs. This to be passed as no longer suitable for prices asked.

We had such a wonderful visit! Room was amazing! Max made our stay even more enjoyable. He was super helpful through our whole booking process. Max kept great communication with us & was very proactive in keeping us informed. He is such a gem! Thank you Heritage House, we will definitely be back!

Sitting in a deluxe ocean view room as I write this. Have been coming to Heritage House for perhaps 40 years. It endures in remarkably good shape, something of a fixture on the California coast. The rooms are very comfortableand well maintained. No sign at all of the age of the place. One reviewer said the buffet breakfast was minimal. That did not prove the case today in any respect. It was well done, with a good variety of things, including some excellent fresh berries, breakfast burrito, Cornish pastie, excellent breakfast potatoes, and fresh squeezed orange juice. All accompanied by a spectacular view. I think a fair review would be 4.5 stars, and give it five to level up the average on Tripadvisor. Would definitely come back.

Don’t waste your money or time. There are plenty of places that offer more for the same cost. Ultimately, the reason it’s so deeply discounted, is because it’s not worth it. so sorry to say that this place has gone in the CRAPPER. Customer service is non existent. Not even a bottle water in the rooms, that’s so minimal. No extra blanket, no light on the property so I can’t see where I’m walking at night, I could just go on.. how about the fact I can’t even call to find out what’s on the dinner menus, no one answering the phone! .. the manager is never on the property, I’ve been here for 6days and he is still non existent.. guess that’s why customer service is non existent. But let’s talk about the customer service. I know I’m a paying customer but do they know ? I was told I had to change rooms , which is no big deal but they acted like I killed somebody and I needed to get out of the room IMMEDIATELY and some how it was my fault I wasn’t notified about the room change. So, basically, no problem making a customer feel like they are a bather when I did absolutely nothing wrong. Then when I go to the “new room” they stuck me in a cubby hole paying the same price I was paying for a full size room.. I guess that was me being penalized for requesting to stay two more nights. It’s to bad, this place used to be the happening spot and now you can tell no one is talking care of this beautiful property. So sad. Maybe someone who loves it will come and buy it and rescue this poor property. Just sad Ps, great place to fall and hurt yourself, zero concern about guest safety.

The views are lovely, but it's very overpriced for the level of service and amenities on offer. Some thoughts: 1. It's very understaffed. We sat in the dining room for almost 15 minutes before anyone acknowledged us. The service was fine once it happened, but it was clear that there just weren't enough staff on hand. The concierge at the front desk (Duck) was very helpful, but he really was the only one. They're charging Four Seasons prices with Motel 8 service. (Although, the staff in the spa were great). 2. The rooms are nice, but you can absolutely hear the people in the room next to you. Very little soundproofing, so do bring earplugs. 3. A lot of the property appeared to be in disrepair - peeled and faded paint, open trash/debris, etc. Again, they're charging premium prices, but it's not being kept-up and maintained like a premium property. 4. Considering they're automatically charging you a "resort fee" of $35 dollars a day, which includes breakfast, it's a little odd that the breakfast never included any meat. I'm not even that big a meat eater, but it seemed like a very purposeful choice by management to save on their costs. Again, this would not be a practice of a true premium property. 5. The bar wasn't open most nights we were there, so if you want a nightcap, you have to leave the property. That's frustrating.