White Water

Beautiful hotel looking out to the sea across moonstone beach. We were lucky enough to have one of the king rooms overlooking the beach. Rooms well appointed, modern and clean. Breakfast was an interesting affair provided in a basket. Drinks were great but one pastry each was a bit mean ! Staff were friendly, helpful and professional. The main lounge area was a great space to have a drink and to enjoy the wonderful sunset

Not sure why our travel agent put us here but glad she did. It was just a one night stopover for us. The room was spacious with plenty of room to open all of our cases. It had everything we needed. The bathroom toiletries were upmarket & very nice. We just had time to stroll along the nearby board ward before the sun set. Evening snacks & wine are served in the reception area. We did a good sampling of both but whilst being excellent, they were pricey. The lodge was very quiet when we were there despite the carpark being quite full. Breakfast cake & coffee were delivered in a basket the next morning.

So I will start by saying that we have stayed at this hotel twice, so clearly I like it enough to stay there a second time. But this last time, I left feeling a bit angry for the price that we paid versus the experience that we got. I’ll start with what I like about it – the location is amazing. The morning basket of pastries, coffee, and mimosas is really lovely. The style of the hotel is somewhat trendy but nice. But the bad. So we stayed for two nights and with tax it was over $1300. And for over $600 a night, I definitely expect a certain level of experience that we did not get. First off, and most importantly, cleanliness. There were multiple hairs extremely visible in our bathroom – both the shower and the wall. This is gross and totally unacceptable. Secondly, the shower temperature was lukewarm. We took as fast of showers as we possibly could because we were cold. I think being able to have a proper shower is a minimum of what I would expect at any hotel. And finally, just attention to detail. They have some kind of “cute” amenities like pour over coffee in the room. Well, the sign was there to give us instructions, but we weren’t given any coffee. Additionally, when we arrived the first night, our fireplace was broken, and we had to call in the mechanic to fix it. So all in all, Moonstone Beach is beautiful. This place could be nice and it certainly seems like they are trying to be very Instagram worthy. But to be good, you have to get some basics like cleanliness and decent water temperature right in your rooms.

This was by far the highlight of our trip thus far. The location is simply wonderful and the staff were so helpful. If you don't know this stretch of beach it is right by Hearst Castle and as such, makes a great stopover if you are visiting. That said, we would like to come back and stay for a few more days. There are plenty of restaurants nearby and the sunsets are fantastic! Would 100% recommend this hotel

Wonderful accommodations. Comfortable beds, clean and very quiet. This is the 2nd time I have stayed at this location in the last year and have enjoyed it more each time. Right across the street from the beach and within walking distance to good restaurants. Loved the basket of scones and coffee in the morning. Wonderful and accommodating staff and free bikes available. Will definitely return.