Suncadia Resort

It’s nice to know that a destination resort takes the time to hire the right people. We showed up with family and Avah was working the front desk and was very welcoming, friendly and helpful. Can’t wait to come back with our family and friends to Suncadia to enjoy the snow!

Our family checked into the Lodge on December 25 for a two-night stay. We were very much looking forward to our winter vacation, especially since we splurged on booking the two-bedroom penthouse suite. Even thought we knew the condition of the hotel room desperately needs updating from other reviews (very true, btw), we still were thoroughly disappointed with our experience. Two main reasons that really affected our experience were the constant lack of hot water and a leaking sink in the kitchen. Having hot water is a basic need that all room guests should have, let alone when it's snowing and below freezing outside. The hot water came back for short period of time, but we weren't able to shower the first night when we arrive. Even washing dishes or brushing teeth was unpleasant at best. On the second night we were not able to bathe our kids before their bedtime. What made the might worse was that the kitchen sink started leaking while doing dishes, causing a mess in the kitchen/hallway. When we looked under the sink, we found the drainage pipes completely separated from each other!! These issues really made our stay very disappointing. We can live with banged up walls, dirty linens, and torn sofa cushions, but having hot water and functional pipes seem nonnegotiable for any hotel in my opinion. We hope Suncadia will do a better job with facilities maintenance going forward, so that guests truly get the experience Suncadia is marketed to offer.

We love Suncadia and have been going as long as it opened. So we witnessed the spread. Unfortunately, the amenities have not kept up to support the masses. The new village will have to add a ton of restaurants ( adding private entities would increase the quality). Last the spa is very tired, lack’s cleanliness (ie, hot tub cloudiness, hair in shower drains), not entirely spa like). Still love it but attention to detail is key. People pay an exorbitant amount to enjoy it and could go elsewhere, assuming proximity is not good business sense.

Waited 45 minutes in the bar area before being greeted or served. 3 large groups but waiting 45 minutes was a joke. A hello be right with you would have been good too... They said they were doing a shift change. Um ok. It is what it is. 45 minute shift change between 315pm and 4pm.

Karen provided awesome room service! She was kind and warm in providing my food. And the food tasted great as well. I ordered the Sasquatch and Chef’s dip. The food came within 30 minutes and was warm. I wish I took a picture before I ate it. I look forward to coming back again.