the green o

We recently visited Green O with some friends and I wholeheartedly recommend this lovely resort. We opted for the Green Haus accommodations and they were beautifully nestled in the woods and were stylish and comfortable. Sumptuous bedding, a cozy gas fireplace, a jacuzzi that we never used, separate living room and desk area, oversized bath tub, heated toilet seat. The accommodations are terrific, but at this price point one expects perfection and some tweaking is in order—one should be able to shut off the lights without getting out of bed. Outlets by the bed would be nice. Housekeeping was a bit stingy with the towels and keeping the bath towels in the closet is weird. Not sure why the safe was positioned at a height most convenient for an NBA player! Shower area needs texture in the floor as it was slippery when wet. Bar area should be better stocked with snacks and drinks. Green O is the adults only resort within the resort at Paws Up. We enjoyed the hiking, massages were wonderful, and we even had a most eventful e-bike tour complete with a bison on the loose in the road. Every staff member we encountered was delightful. The real star at Paws Up is the chef. The food was unbelievable. Dinner every night is an 8 course tasting menu (3 courses are dessert and the pastry chef is quite a star too!). Dishes are happily adjusted for dietary restrictions and preference and the food is so imaginative and delicious. While nobody lost weight on this trip, we never felt uncomfortably full either. Portions were right on the mark. I can’t praise Chef Brandon enough—his food rivals the finest dining experience in any world class city, and to have it each night in the middle of nowhere in Montana was quite thrilling.

We had high expectations for our stay at the Green O considering it cost over $4K a night to stay at one of their tree houses. The Green O has outstanding dining and the most beautiful architecture. What they got right is the out of the world delicious food by Chef Brendan and his entire team. The ingredients they use, presentation, flavor and the enthusiasm they bring every dish to your table just blew our mind. The breakfast, snacks and lunch menu brought another level of excellence to an already incredible dinner menu. The other thing they got right was their young staff of guides they have for each of their activities. Big shout out to Ethan and Connor for showing us how to shoot rifles and Jake for being incredibly patient with us during our first fly fishing trip. These young guys were knowledgeable, professional and extremely fun to hangout with. I can’t believe these talented chefs and the kitchen staff along with the guides are working at a poorly operated establishment like the Green O. There is something truly wrong with how things are being run with the concierge, main desk and service. We were promised a car for our entire stay and didn’t get one until we called and texted concierge about 6 times. No one seemed to know where our car was but they kept saying we should absolutely have one. Once we did get the car we weren’t provided with the gate code to reenter the Green O section. Housekeeping was at a bare minimum. They barely made our beds, throw pillows remained on the floors, food crumbs were on the patio furniture from the previous stay, did not take out any trash, replace coffee mugs or unwashed glasses, did not even take used glasses we drank cocktails from the previous nights. We dined in our treehouse twice and both times noticed there were no silverware and had to run down to the restaurant to get it. Other frustrations were the A/C barely working and it was close to 100 degrees everyday. The sheets were linen, rough and itchy and we barely got any sleep. The hot tub wasn’t cleaned out and turning down the temperature didn’t work. On top of that our spa treatments were canceled due to the high temperatures since their spa tents were outside and they were never able to reschedule us for an early morning despite us being there for 5 days and following up on it everyday. We reached out to concierge many times and they seem to not know how to meet any of our requests. Instead they gave the same two bottles of wine we didn’t drink when we first arrived as an apology. We spoke to other hotel guests around the property randomly that experienced the same frustrations. The lack of attention to detail is truly abysmal and this place should not be considered a 5 star accommodations. I hope the Green O figures out a way to turn around their customer service since they are bringing down all the great front facing staff down with them. We did reach a breaking point when we were denied a late checkout. My husband went and spoke to the manager in person since other guests told us they did the same. We were credited back half of our last night’s accommodation and a $750 activities credit. We couldn’t wait to get out of there the next day and ended up going to the airport early.

Want to be treated to daily Michelin star quality food while dressed in your comfiest jeans? Then look no further. This place is firing on all cylinders: the gorgeous landscape, the sleek architecture, the kind hearted and helpful staff and the FOOD. You want a car, bikes, rafting….bison?!? It’s all here. I read a couple of reviews that mentioned issues with housekeeping. Trust me, those issues have been addressed. Housekeeping was on point, and the word “no” is not in their vocabulary. my husband and I can’t wait to come back in the winter.

I’m very tempted to give it 5 stars because ALMOST everything was outstanding! The only “but” we have is housekeeping! They don’t know what it is. They just barely made the bed even though we told them several times about replacing used towels with clean ones, hanging up robes, pretty much straightforward tidying up the room. You get that at any airport inn. It should be supper basic!

I was really anxious to try this place and had been following since before opening. We came for our 25th anniversary. It is a beautiful property. Love the design. The price was SUPER high, even for the luxury places we are used to staying. The food experience is amazing. The availability of activities is endless. We had a couple of hiccups. One is that it is not good for people with mobility issues. My husband had hip surgery the month before (which had been delayed unfortunately) and he had some problems getting around on the gravel. You can't park in front of your house, so that's something to consider. Also the fireplace in our house did not work, which is disappointing since you are on Montana. Our smoke alarm starting chirping very early one morning. That's a bummer. I did manage to get to the spa which was great. Also we had a photo session with Stewart, who not only is an amazing photographer but was so much fun. I hate reading reviews when people criticize for petty things. But just as I read some others on this place, for this price people really do expect pretty close to perfection. That being said, we would gladly come again.