Green Valley Ranch Resort & Spa

Upon arrival we were told we could upgrade the late checkout the day of checkout. We get to the room and the water is out. They said it was for maintenance. After a long road trip we could not brush our teeth or shower before bed. I have a three year old. This happened the second night of our stay as well. The morning of checkout I call to pay for the late check out and they tell me it isn’t available.

We went there on a weekend trip, we had a great time, Husband jackpot yeah. I wish I would have read the comps and had more clarity. The favorite place is the Lucky Penny to eat. I can't wait to come back and try the Turf Grill I believe and steak house. I had and amazing spa treatment, everyone was so pleasant. The only problem I would say is people assumed you should know where things are in the casino. I don't live in that area, so when I ask a question is because I need and answer. Would love to connect with a host that way I would have someone who could answer questions?

This place is going downhill fast. All the comp system is completely screwed up. The restaurants are not as good as they used to. This went from top locals casino to third rate. I would look elsewhere. Had to wait 20 minutes for a paper comp when u used to be able to get ones from the machine. The free play locks up every time u use ur pin. We went to Hanks steakhouse and the medium rare was cook brown.

I am extremely disappointed with my recent stay at Green Valley Ranch Resort. As a paying guest, I expected basic hospitality and the services I was promised at booking—but what I experienced was completely unacceptable and a violation of consumer trust. Upon arrival, I was given a room that was uninhabitable due to: Room #1: - Toilet non-functional upon check-in - Shower did not drain properly - Mold visibly present throughout the shower area - Due to these serious sanitation concerns, I was moved to a second room Room #2: - Bathtub contained hair and bodily residue, indicating it had not been cleaned - Toilet malfunctioned and flooded the bathroom at 1:00 AM, prompting a late-night emergency visit by maintenance - Maintenance staff eft the toilet broken and used all our towels to try and stop the water - I was left with no clean towels and continued flooding for the remainder of the night I immediately contacted the front desk, and while they moved me to another room, it still did not meet the standards I paid for. I raised my concerns directly with hotel management, who acknowledged the issues and even left me a voicemail stating they would issue a refund. However, that refund was never processed, and their follow-up communication falsely claimed I accepted, which I never did. Despite multiple phone calls and emails, management failed to respond or resolve the issue professionally. I have since filed disputes with the FTC, and other consumer protection agencies. No one should have to go through this level of stress or disrespect while traveling. This hotel failed in every aspect of customer care, service delivery, and accountability. I strongly advise others to avoid this property until they resolve their customer service failures and learn to treat guests with honesty and respect.

Alright, this hotel may not so modern but it is very well maintained and everything was in a great condition! I’m a very sensitive person when it comes to the mattress, bedding+pillow was excellent. Great Vegas strip and pool view from my room 5005, room and bathroom was spacious enough-