Las Balsas
Neuquen, Argentina
Jump to: Room choices | Hotel description | Map | Amenities | Reviews
About the Hotel
In the unspoiled Argentine Patagonia, thereâ€(TM)s a place of intimacy, tranquility and captivating appeal. Las Balsas is embraced by a glorious natural parkland setting, surrounded by snow-capped mountains and Nahuel Hapui Lake. A Relais & Chateaux affiliate, this retreat features just 15 rooms, each done in its own simple, tasteful style. Discover, perhaps, the pleasures of a claw-foot tub, the seduction of a window seat gazing over the water, or the charm of bookshelves crafted from a wooden boat.
Location
Las Balsas
Villa La Angostura
Neuquen, Argentina
8407
Nearest Airport: BRC
Features and Amenities
- Activities
- Fishing
- Hiking
- Sailing
- Water Skiing
- Business
- Meeting Rooms
- Interests
- Active & Adventure
Reviews for Las Balsas
Amazing location but slightly underwhelming overall experience
We stayed 4 nights at Las Balsas and there’s no denying it’s in an amazing location with wonderful views! Other positives are the lovely spa, the delicious food, the charming communal areas, and the friendly staff. Although, on the whole, we had a great stay, unfortunately it didn't quite live up to the high expectations we had, given the cost and the Relais & Chateaux label. For example, our room was tiny, with very little storage space for clothes and nowhere to store our bags. The walls were completely bare so it felt a little sparse (especially compared to the rest of the property, which had a cosy decor). The bathroom felt a little worn, particularly around all its wooden features. We also found it a little uncomfortable that the bed was directly against the wall without any kind of headboard. Also, we were woken up during the night by a kind of scratching noise (it sounded like there was a mouse trapped in the roof area) - which was an intermittent issue for the rest of our stay. The reception staff arranged for a maintenance person to look into it but apparently nothing was found so nothing was done to fix it. After dinner one night it was mentioned that we could move to a different room but we weren't minded to pack and move at 10pm so we declined on the basis we'd see how we got on that night. Although we reminded the staff a few times about the ongoing problem, there continued to be no resolution and no further offer to move room and generally, frankly, they didn't seem bothered. We would have expected a bit more of a sense of urgency in trying to resolve the issue and more proactivity to make our stay more comfortable. It's really not ideal when you can't get a good night's sleep. The food at the restaurant was generally excellent although it would have been nice if there could have been specials on offer or different menus for some of the evenings. It seemed a little unusual in a restaurant of this quality for the menu to be the same every day during the 4 days we were there. It would also be nice to see a wider variety of wines available by the glass. Additionally, although we were on a full board rate and there was no problem to arrange a lunchbox for one of the days, we were rather underwhelmed by what we were given: we didn't think a wrap, a banana and a small bag of granola each was really on point for this kind of property (especially compared to the 3 course lunch you could have on site). It was nice to have soft drinks available in the mini bar in the room but it was odd there were no glasses to drink them from (until they were delivered during the turndown each evening) and they were all in plastic bottles, which seemed incongruous with the approach other properties are taking to single-use plastic (and actually our picnic basket included 2 refillable water bottles so it's odd they are inconsistent with this). Equally, it was nice to have an espresso machine in the room but only offering 2 capsules per day seems incredibly basic. All in all, we did enjoy our stay so these negatives shouldn't be taken out of context, we just feel that the overall experience could very easily be a lot more impressive.
TrufflesSmith - London, United Kingdom
They do accept children under 12 years old.
Actually, they do accept children under 12 years old. I stayed at this hotel for 4 nights in January 2025. Although the hotel's website clearly states that children up to 12 years old are not allowed, during my stay, a very noisy family arrived, consisting of 6 adults and 2 children – one approximately 4 years old and a baby just a few months old. They arrived on Saturday, which significantly affected the tranquility of the place. On Sunday, this family with children occupied the hotel's pool, and no other guests felt comfortable staying there. From the expressions and attitudes of the other guests, I could tell they were also bothered by this situation. When I questioned the manager, she told me that the reservations team had decided to start accepting children. I responded that, in that case, this change should be reflected on the website. I have nothing against children, but if the hotel’s concept is to provide a quiet, child-free environment, this should be respected. If the policy has changed, then the website should be updated accordingly. Apart from this inconvenience, the hotel is in a beautiful location, the accommodations are very comfortable, and the staff is very attentive. As for the restaurant, I didn't find the cost-benefit ratio worth it.
Lars G
Amazing hotel
The hotel is in an amazing lakeside location. We received a lovely welcome on arriving and then had a wonderful stay. The room was lovely, all the staff were extremely friendly and helpful, spa was great and the food in the restaurant was exceptional. Our only regret was that we had not booked to stay there longer. It was very difficult to leave. I would highly recommend the hotel and cannot wait to stay there again. Do not stay anywhere else if you are in the area.
John B - Chester, United Kingdom
If your a family with children, DO NOT STAY HERE, unless your prepared to be mistreated
I never leave reviews, but it is necessary to warn families to NOT stay here. It was very unfortunate experience we had as a family on break. This is not a place to go with kids. Our children were verbally attacked by the Manager of the hotel, who after waiting for some sort of apology, as I would have accepted a simple sorry for that outburst as we all have our moments, he proceeded in insulting and hurling hurtful comments about our family. I have never had that type of exchange with anyone. All the beauty and the great things I would have said about many of the staff and the lovely restaurant was ruined as we left with the worst possible feeling of feeling disrespected and mistreated. No one deserves to be treated that way. There is a way to speak to people, with respect, even if the message that needed to be relayed is one that two people don't agree, but screaming at kids and insulting an entire family for no reason other than he felt he could is uncalled for. I can only imagine how he treats his staff or other guests who have stayed there with children. In fact, after telling everyone I know of our unfortunate experience, others told me that they too had heard similar things. If you have kids, don't stay there because it is not a hotel that is kid friendly nor family friendly. On another note, we had many issues with the billing, as what we agreed to online on Relais & Châteaux website in which we booked, was completely different from what was charged to our card by the hotel. While the customer human resource tried her best to help, it still was never fixed, and it ended up being completely different than what we had agreed to pay. I have contacted Relais & Châteaux in an effort to explain all of this, so it does not happen to any other child or family again in a place they put their respected and reputable name on.
nadlay - nyc
A fantastic location
Beautiful chalet style hotel on the edge of a lake in Patagonia. Small and intimate and the service was superb. Lots of staff and nothing was too much trouble. Lovely Spa and pool area and sitting on the beach overlooking the lake.
Alyson N - London, United Kingdom
Read more reviews or write a review
© 2025 TripAdvisor LLC. All rights reserved
