Waldorf Astoria Park City

We recently stayed at the Waldorf with our seven and five year old for a ski over spring break, we had the best trip! Every employee went above and beyond with exceptional customer service! The hotel location was across the street from the gondola and was very easy to manage with young children. The ski butlers would hand us our gear each day and collect it at the bottom of the gondola. Diogo was our guest experience person and was exceptional, he was so kind to our young children and went above and beyond with any request! Diogo gifted our kids each a hotel mascot stuffy (a fox and moose). Diogo was also very thoughtful and checked in with us each day. Our concierge Dalvin was very kind and helpful with dinner requests and helping schedule a car service. Dalvin also gave our children coloring books before we went to dinner. Jeff and Furkan also offered amazing customer service with car transportation. We also ate at Powder and had a great meal. Thomas was a fantastic waiter and had wonderful recommendations. The leek potato soup was. 10/10! Our children were huge fans of the hot cocoa and s’mores bar every night! They also loved the kids French toast for breakfast! The Waldorf made our trip extra special and are so impressed with how kindness and customer service that was provided! We can’t wait to come back next year with our kids!

I'm not one for reviews, however, the Waldorf Astoria Park City has top-class staff worth my time to review. We put D-All-in...concierge, to the test showing up without any plans or ideas—and he delivered flawlessly! From seamless dining recommendations to arranging last-minute requests such as getting us into Riverhorse...his personable service and remembering ALL our names and professionalism made our stay even more memorable. My daughters were crying during checkin (after a long travel day) and Dallin came over and presented them both with a cute moose stuffy and coloring books. Highly recommend for anyone looking for a first-class mountain getaway! The Powder bartenders Aaron and Travis, helped us each time we came to the bar. The Ski Valet, Valet Furcan were all highlights as well.

My husband and I come here every year, sometimes twice a year. This is a very lovely hotel. This year Kristin, the reservations manager went above and beyond to make sure we had an amazing stay. We were very well taken care of and the staff was very kind. The ski valet is an upgrade from previous years and was very helpful. This is an amazing ski-in-ski out hotel.

Superb Resort in all Aspects ! As a Lifetime Hilton Diamond member, we were warmly greeted by the bellhop who took our bags out of our Uber. Walking to the front desk, we were warmly greeted by Anthony Fabiano who took the time to tell us extensively about the tremendous features of this beautiful resort. When we went to breakfast, we were warmly received by the staff who showed us the extensive breakfast offering. The room attendant cleaned our room daily in a meticulous manner and was warm as well. Anthony Fabiano (Front Office Manager) was extremely helpful in helping my wife and I map out our vacation itinerary - seeing all the magnificent sites that this majestic resort has to offer. He was amazing ! His leadership shows from the top down to the entire staff. Everyone is well trained and personally - warm and inviting. Thank you to the Waldorf Luxury team for making my family vacation special at your magnificent resort ! Regards, Steven Zeoli

The rooms were decorated tastefully, clean, and the in-room gas fireplace was very nice. The hotel is in a residential neighborhood about 10 minutes from Park City's Main Street. There is a gondola across the street that takes you to the Canyons area of the resort. Service was hit or miss. They definitely need some better employee training. The areas with excellent service: bartenders, concierge, Joseph the shuttle driver, valet/bellhops, and restaurant wait staff. The areas with poor service: the front desk and one of our shuttle drivers. When we checked in, the front desk didn't know that the shuttle leaves on the half-hour after 5 pm (as the valet had told me) and our room was not ready at 4 pm. In fact, many people's rooms were not ready, and the lounge area was filled with many people still waiting for their rooms. When we got to our room late, a maintenance worker was in the bathroom plunging our toilet. Not a great way to start things. Our shuttle driver into town was a last-minute stand-in and dropped us off at the wrong location (town hall instead of the post office) and told us to be picked up there after dinner. We ended up waiting for over 30 minutes and when I called the front desk confused, she YELLED at me. I had high expectations. We left disappointed and won't return. It simply isn't worth the high price.