Waldorf Astoria Park City

We stayed in a one-bedroom suite, which was spacious and cozy. The ski valet team at the Waldorf Astoria Park City is fantastic. (I sincerely hope the lift operations at the Park City Resort Canyon side can improve.) My child couldn't wait to return to the hotel for hot chocolate every day after skiing.

We stayed here for a family ski trip to Park City, and it was a fantastic experience. The staff was incredibly friendly and attentive, making the stay even more enjoyable. The children loved receiving the small elk toys, and the hot chocolate, S'mores kit, and Santa Claus session were wonderful touches. Although the resort isn't a true "ski-in/ski-out," the lift access is very convenient, and the ski valet team was exceptionally helpful. We also loved relaxing in the hot tub after a day on the slopes.

I had high expectations for my stay at the Waldorf, but was disappointed every step of the way. From the non-responsive concierge prior to arrival to our room not being ready at check in time and being dirty when we arrived in the room, I would summarize our stay as highly unsatisfactory. The shuttles don’t show up, the front desk staff I interacted with were dismissive and unhelpful and the common areas of the hotel were often dirty. I understand this is a busy time of year, but that’s no excuse for what claims to be a five star hotel. I would recommend staying anywhere else than the Waldorf when in Park City.

The high of the trip was the service starting with Dallin at the concierge and the rest of the team at the Waldorf. He took care of everything we requested from dinner reservations to getting us the best transportation to snowbird with such last minute notice! He was reliable with unmatched energy!

Had a great stay at the Waldorf in park city. Dallin at concierge catered to our every need. Working his tail off during a busy time to make sure we were satisfied. He’s the man! Some might say a friend. He made our group feel comfortable and happy. Thank you!