Waldorf Astoria Park City

The rooms were decorated tastefully, clean, and the in-room gas fireplace was very nice. The hotel is in a residential neighborhood about 10 minutes from Park City's Main Street. There is a gondola across the street that takes you to the Canyons area of the resort. Service was hit or miss. They definitely need some better employee training. The areas with excellent service: bartenders, concierge, Joseph the shuttle driver, valet/bellhops, and restaurant wait staff. The areas with poor service: the front desk and one of our shuttle drivers. When we checked in, the front desk didn't know that the shuttle leaves on the half-hour after 5 pm (as the valet had told me) and our room was not ready at 4 pm. In fact, many people's rooms were not ready, and the lounge area was filled with many people still waiting for their rooms. When we got to our room late, a maintenance worker was in the bathroom plunging our toilet. Not a great way to start things. Our shuttle driver into town was a last-minute stand-in and dropped us off at the wrong location (town hall instead of the post office) and told us to be picked up there after dinner. We ended up waiting for over 30 minutes and when I called the front desk confused, she YELLED at me. I had high expectations. We left disappointed and won't return. It simply isn't worth the high price.

I must say this is exactly what we needed! The Waldorf is an exquisite establishment. The moment you arrive you are greeted with excellent service. Ski valet service was top notch. All of our gear was ready to go each morning. Just cross the street and you are on the Gondola up to Canyons. Please ask for Dallin over at the concierge desk. He went above and beyond for us during our stay. Any requests we had were taking care of immediately. If you want some of the best craft cocktails you’ve ever had definitely head over to the Powder bar and meet Kate and Spencer. They take so much pride in what they do! Be sure to check the weekly calendar as they have events in the lobby throughout the week. Wine Wednesday and Sushi Friday was our favorites. Be sure to try the complimentary Homemade marshmallow s’mores each night. They are fantastic! We couldn’t have asked for a better stay. Such a spectacular time! We will be back next ski season and we hope to see everyone again!

The Waldorf Park City has top notch facilities and amenities combined with the incredible, customized service of a favorite local inn. The staff is extremely warm and welcoming while never being intrusive. Dallin at the Concierge desk attended to our every need with a friendly, solutions-oriented attitude. Jeff at the Valet did the same. Ask for them when you come and you will be perfectly cared for! Thanks to them, plus Spencer and Kate at the bar, we don’t want to stay anywhere else! You will never be disappointed at the Waldorf Astoria Park City.

Great location and staff. Dallin was fantastic and made our trip a pleasure with his top notch service and attention to detail. Rooms are luxurious and directly across the street from the Gondola making access to the mountain for skiing simple. Hotel also has shuttle service to nearby areas avoiding the necessity of driving.

This is a must visit when in Park City. We enjoyed every minute of our visit. Some favorites were cocktails at The Powder Room and a massage with Rachel at the spa. Dallin, the concierge, was also so helpful & attentive! We will definitely be back!