The Lodge at Spruce Peak

Very disappointing experience at the hotel. You pay five star prices but this is not a five star experience. I stay at a lot of luxury resorts and this one is one of my least favorite. A few highlights: - check in at 4 but our room wasn't ready until 4:30 - hot water in shower Luke warm at best. Called in morning but no one came all day. Called a second time and they did come around 4:30. Didn't leave until after 5:30 so had to delay dinner reservations. Water still was not hot. Warm enough to shower but not hot. - room did not get cleaned all day. Finally had to call housekeeping at 4:00. - no one maintains fire in lobby so it was often out. - no complimentary water in room. - ski valet did not bring our skis out in morning.

The Lodge at Spruce Peak was lovely - we stayed in one of the townhouses and it was right near the property central areas and the slopes. We were thrilled with the ski amenities in general and customer service on the ski side of things - but that is not the same as the hotel. The hotel lacked in customer experience in a variety of situations: the team overall was confused about their offerings, where to go for things (we missed two events due to team not knowing where to go), and no one owned ensuring the customer experience was positive. It was a bit surprising as the resort and ski spot was lovely. We would return, but we hope the feedback leads to better training and customer experience ownership.

We had a great 4 days at the Lodge. Ate dinner at Alpine Hall--did not love the menu overall, but the food we had (pumpkin curry soup and calamari) were great. The Alpine Hall breakfast buffet was excellent (particularly the omelet station/chef) and we had that every morning. Also enjoyed Pico Taco for dinner. Ski access is great, the ski village is fun, and everything is very smooth and easy using the Lodge as the base for skiing at Stowe. The room at the Lodge was great but they should provide a humidifier.

Best ski resort I’ve ever been to! Food was incredible, hotel was luxurious and beautiful, spa was deeply relaxing, staff were so kind and helpful. Couldn’t be in a better location. The ski valet is very convenient. Planning on making this an annual trip!

Everyone was exceptional the only issue I had were the pillows or too high .. I tell my whole family and everyone that this is the place they need to go. The only other thing I would ask for is a conveyor belt to go up-and-down the mountain for tubing.