Mountain Lodge at Telluride

My first warning should have been when the hotel called to ask why we had cancelled and rebooked (our agent had done so), and essentially berated me. When we pulled up to the hotel, no one was out front to assist or direct us. When the bellhop finally did appear, he basically stared at us and the car confused, as if he didn’t understand how he ended up there or what hospital job was. Our room was clean and comfortable, with a nice kitchen. But it had a view of bushes, and nothing else was available. And we didn’t have the cheapest room by a stretch. The cable didn’t work, we had to call several times to get it addressed, and a closet door was broken. I also did not like the valet parking situation, though the hotel kindly comped us that because of the other issues we mentioned. We ate on night at the restaurant- food ok, but place was deserted. Helpful concierge- gave us great hiking advice.

Our stay at Mountain Lodge Telluride's one-bedroom suite was absolutely wonderful! The views from our room and balcony took our breath away. It was just as stunning as the promotional website photos. The living room was super comfortable and could seat 5 people easily, plus two balcony chairs. The fireplace was cozy and able to be used one of the cooler nights of our stay. The kitchen has everything anyone could ever want. The bedroom was small but absolutely adequate. There were nice touches like a fan, heater, and humidifier in the room. Everything was clean and we felt right at home. We went in October, but the weather was unseasonably warm while we were there. However, even without air conditioning we were able to cool the room down nicely before sleeping at night just by opening the balcony doors and a few windows and directing a fan to get some air flow for a little while. Even after closing the doors and windows, we kept the fan going to help mask noises from the hallway and nearby rooms, and it worked well. The property is planning a renovation of the jetted bathtubs soon, which is needed since the finish was coming off our tub, but for use as a shower it was just fine. Gondola access was a great treat. The first day we asked for a ride uphill to the gondola station, but after that we walked each time. It was a pretty walk and not too hard or too far. Nearly everywhere we wanted to go could be reached from the gondolas. While this hotel is located at Mountain Village above Telluride, it was so fun to just take a free gondola ride down into Telluride for dinner or shopping. The $35 valet parking seemed high but made sense once we were there. I'm glad it's not added into the room rate so that people without vehicles don't have to pay it. Parking is truly a challenge there. What we appreciated was the gracious help from the parking attendants both at check-in and checkout. They brought the car right outside our building when we checked out to make it easy for us, and delivered the key directly to our room. Sadly, we did not plan ahead to get reservations at the hotel restaurant and were unable to eat there because of group bookings. We did not use the pool or hot tub either. But we were not disappointed with our stay there and would not hesitate to return in the future.

I would stay somewhere else if you are travelling to Telluride. I arrived for a one-night stay which for the most basic room was $422 per night. This lodge should not be more than $150. We were travelling and had numerous bags. Upon arrival we were required to valet our vehicle and parking is NOT available which the website claims it is. We had thousands of dollars in equipment in our vehicle. After carting all of our baggage to our room from the street we find that our blinds were inoperable which made it impossible to shut them allowing no privacy even after contacting the front desk. This place does NOT have AC which in summer is not acceptable. The TV was unable to connect to WIFI for access to programs. The next day as we were leaving we prepared our bags only to find that VALET had a 1 hour wait to get to us. After waiting over an hour and trying to call the desk 7 or so times we finally reached the front desk agent who told us our vehicle had been parked in front of the hotel in Valet and we could come get it if we wanted to but it would be an unknown amount time to tell us when a bellman could come get our bags. If you didn’t know this town is in the mountains. My wife and I dragged all of our bags up a giant hill "mountain", and since we could not drive a vehicle near our hotel room because of gates we were required to carry all 8+ bags and coolers we had all the way up the hill to the front desk area to check out and load them in our vehicle. All of this could have been avoided by just having normal parking available but still recommending valet for the people who require it. Lastly Booking.com lists $23 in resort fees but the total for our fees were $53 because you are also required to pay for Valet which is the only way you can park. The details on this hotel say that parking is available but that is ONLY through VALET and is the ONLY option they allow. They do not even allow valet to park your vehicle near your room so you can access it throughout your stay. All in all, I could stomach a $422 a night stay if things went well but this was an embarrassment for this establishment.

We came from Tennessee on our honeymoon and spent two nights at the lodge. It was amazing! Beautiful views, great restaurant and pool, and most of all, the staff was very helpful and made us feel at home. Extra shout out to Amber at the front desk for going to extra mile for us! We can’t wait to come back and wouldn’t want to stay anywhere else on the mountain!

This hotel obviously has a lot of potential but needs some serious updating. For the price of the room, I was very disappointed to say the least, I have stayed in 2 star motels that were better taken care of. Our room had a constantly running shower/tub faucet and the tub was scratched up and in need of replacement. It didn’t drain well and I ended up standing in 3 inches of water while taking a shower. Also beware if you are sensitive to chemical smells, when I walked in the room, the deodorizer/cleaner was so strong it made my throat hurt. I also found a random men’s jacket in the closet and the room in general was just not all that clean, especially the bathroom. I would spend my money somewhere else! I notified the front desk when I left, and they took notes to address some of the issues.