Alderbrook Resort & Spa

Overall, while Alderbrook offers stunning views and great amenities, some service-related issues and extra fees detract from the experience. Not a great value considering the prices/fees. Pros: - Beautiful, peaceful views from the waterfront rooms. - Spacious in-room soaking tubs. - Spa services are exceptional (they don't charge a 20% service fee). - Delicious meals that were both well-prepared and flavorful. - High-quality in-room toiletry products. Cons: - Check-in process at the front desk was extremely slow. - An automatic 20% service charge was applied to all food and drink orders. Service fees and gratuities should be at the discretion of the patron, not automatically imposed by the establishment. - The resort also charged an additional $27 per day resort fee for who knows what. - Noticeable mold on the shower grout and shower curtain. - Beds are on the softer side and bedding was very light for fall/winter with no extra blankets offered. - Room service had issues—lost our ticket, got the order wrong, and it took nearly 2hrs to arrive. Still had to pay the 20% service charge on top of that. - Pool is very noisy until 9pm. The adult-only policy for the pool and hot tub doesn’t begin until 9pm, which may not be ideal for those seeking a more tranquil experience earlier in the day.

My wife summed this place up well- a middle class trap. Our second time at Alderbrook sealed the deal for us. We will not be frequenting this establishment again. The quality of food is poor. The service is mediocre. The accommodations are Holiday Inn caliber at best. Our recent trip, we ordered dinner to go and drinks. We ordered a couple beers whilst waiting for food, which equaled $20 with the instant gratuity. Apart from that, we order the “wagyu” burger, Caesar salad, clam chowder, and pesto pasta. It was all of such poor quality that we went to bed hungry. It’s very unfortunate that this establishment is representative of fine dining and high end accommodation. This resort is at best three stars.

One word….Disappointing. .We made the mistake of thinking that staying in a cabin would be quieter. Wrong. Unfortunately, two things ruined our peace. It’s seems like the area behind the cabins has many “working” areas of the hotel so it was common to hear lots of noise. For example, what sounded like trash or bottles being thrown out at around 9-10pm. In addition, one of the nights of our stay, some member of the staff thought it wise to start a motor of some kind at 11 pm right behind our cabin. Then the neighboring cabin had a loud party past 11pm two nights in a row, so we had a horrible nights rest. The location is really the star here. Prices are expensive for the restaurants and snack bar but the food is good so I was fine with it. Honestly, I found this resort a disappointing experience. I will say the spa was great. Cabins are nice but outdated and certainly not luxurious, so based on what we paid vs. the experience, they are over priced and need updating and maintenance. .Our fireplace did not work, which was another disappointment. Im writing this review while still at the property, we have one more night to go and I’m not looking forward to a restful sleep based on the first two nights experience! This was NOT a cheap place to stay and based on the experience, I can’t imagine we will ever coming back here.

Our family of three (two adults and one toddler) spent this past Labor Day weekend at Alderbrook. It was our second stay here and we won’t be returning. For the price, we were expecting a lot more. Additionally, both me and my partner have been recovering from what looked like food poisoning 24 hours after our return. We exclusively ate at the restaurant for the majority of our meals. The good: - The property is beautiful from the outside and looked very inviting. It was a busy weekend but we were still able to find parking. - There is plenty to do that kept our three year old engaged. She loved being in the pool and exploring around the property. The bad: - We checked in around 5 and had to wait a bit since our room was not ready. - Once we arrived, the room was tidy, but smelled really musty. - There were leftover champagne glass and slippers leftover from the previous guests. - The rug had leftover crumbs and was clearly not vacuumed. - The room itself is poorly laid out with a very small bathroom that’s difficult to navigate. - The bathroom was full of mold and soap scum between the grout that was left uncleaned. - The shower curtain was also accumulating mold and pink scum. - The food is okay, but overpriced and made us sick. - The pool is so chlorinated that visibility was poor and full of dirt/hair.

I recently had the opportunity to visit the resort this week. Many of us arrived for the 4 pm check-in, only to be kept waiting until 6 pm to get access to our room. Once in the room, many things were not clean and I had to call the front desk to ask them to correct while I was at dinner. This was not done when I returned and I had to call again at 9:30 pm. In the morning around the fire pit, there were cans, trash, and glasses from the previous evening festivities. In years past, this area would be cleaned up the night before and you could sit in the morning with your coffee. There were also endless fingerprints and smudge marks on glass doors that were not being maintained. I felt bad for the organizer of our event because she works all year to make sure the week runs smoothly only to be given a curve ball from the resort. This is not what I would expect from a "resort". The spa personnel were nice and there was great attention to detail. Kudos to them. The bartender for our events was outstanding and took a lot of pride in his work! It's unfortunate that the management of the resort has not shown the appropriate leadership to their staff and set specific standards for the facility. The attention to detail and lack of urgency is obvious. I hope they can solve their internal issues as it's a beautiful location. Best of luck to the place.