Willows Lodge

The Willows was a perfect long weekend getaway. From the minute we pulled up to the door, the staff seemed happy and appreciate that we were there. They all went out of their way to help. The room had a fireplace that was guaranteed to take the chill off in the morning and to be a place to sit and enjoy wine in the evening. The room we had was very spacious, well decorated and comfortable. The location is perfect for visiting tasting rooms and walking distance to many. Restaurants close by are great and walking distance or a short Uber ride away.

What a beautiful hotel this was right in the center of things. The grounds were meticulously maintained and the attention to detail in the rooms was very noticeable. We walked most places and the staff was super helpful with recommendations and tending to our needs. We loved our stay.

The lodge was lovely and the grounds were beautiful. The close proximity to wineries, restaurants and walking trails was perfect. The live music was an unexpected delight and perfect for the venue. Being able to walk to Chateau St. Michelle was amazing.

Such an oasis with a great location to all the wine tasting rooms and of course the Chateau St. Michelle outdoor music venue. Great staff...the best room amenities. Barking Frog was off the charts great with farm to table fare. Great wine list and a nice breakfast as a bonus.

Upon arrival in our Lyft (with four bags) were met by . . . No one. Dragged our luggage inside by ourselves and arrived at a front desk staffed by two polite yet utterly unhelpful people. Wine (mentioned in pre-arrival email as justification for the $35 resort fee) was neither offered nor evident. Given a choice of two rooms (we were ‘upgraded’ to a suite because apparently the normal king room I reserved was not available, more later on why this was no real upgrade). We took the one on the lower floor because of the perceived challenge of lugging our bags up to the other option, which was on the second floor with no elevator. Polite greeter pointed us toward our room and offered zero information about the property, the area, the amenities etc. It bears mentioning again that no wine was offered, which would have been fine if none was mentioned, but the expectation was set by the property, so this left us feeling we were somehow getting second rate service. Which we were. Now the room. I would happily have traded the ‘extras’ for a decent pillow. Big fat heavy blobs of polyester covered the bed, another place where advertised expectations (premium bedding) were unmet. The suite was big but like a bunker, dark and disconnected from the gardens outside. There were three or four tv screens and remote controls on almost every surface. The bed was hidden in the dark middle away from the windows, facing a large light-up mirror that made me feel like I was watching myself in a tv screen. Not a single seat faced outward toward the limited yet desired natural light. The worst was the bathroom, crowned by a fully automatic and utterly intimidating light-up toilet/bidet combination that randomly cycled during the night and every trip into or out of the shower. Good grief!