>>Back to FAQ

Modifying a Reservation

If you need to make changes to your reservation, use this form. Note that some modifications might change the rate. We’ll confirm with you before doing anything that changes your rate.

If you need to change the type of room you reserved, you must cancel the original reservation and make a new one. We apologize for this inconvenience.

Problems Making a Booking

If you experienced any problems trying to make a booking on Luxury Link, please send an email to support@luxurylink.com. We will be happy to assist you during normal business hours (9:00 am – 5:00 pm Eastern Time) Monday – Friday, excluding holidays.

Cancel a Reservation

Click here to cancel a reservation. Be sure to submit your cancellation request before the date indicated on your reservation to avoid penalties.

Our agents are only able to process cancellations during normal business hours (9:00 am – 5:00 pm Eastern Time) Monday – Friday, excluding holidays.

If the last date to cancel without penalty is on a weekend or holiday, you should also call the hotel and speak with someone at the front desk. Often, the hotel’s main reservations call center cannot assist with last-minute cancellations—it’s better to speak with someone at the hotel itself. The hotel’s phone number is listed on the confirmation email you received from us when you made the booking, or you can visit the hotel’s website.

Once a reservation has been canceled, it cannot be restored. If you change your mind, you will have to make a new booking at the current day’s rate.

Finding a Reservation on the Hotel’s Website or App

Most reservations made by a third party, like Luxury Link, won’t be visible on the hotel’s website or app. If you are a member of a loyalty program for the hotel, you can add your member number to your reservation at the front desk when you check in—or email us and we’ll reach out to the hotel for you ahead of time.

I received 2 confirmation emails. Why are the amounts different?

Upon booking you receive two confirmation emails, one from Luxury Link and one from the hotel’s booking engine (from “Your Travel Consultant”). The Luxury Link email will always show your rates in U.S. dollars and the hotel’s email will show the hotel’s local currency. You will see the currency symbol next to each amount.

All billing is processed by the hotel and they will charge your card at the appropriate time in their country’s currency. If your bank is in the U.S., the charge will then be converted at that day’s currency exchange rate and your bank may charge a conversion fee.