Hotel de la Cite Carcassonne

This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony. I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.

Stayed here due to the perfect location for our 2 night stay but we were disappointed with our room (305). Albeit that it was in the same style as the pictures on the website, the room was really small, had no kettle (which we had to ask twice to get it replaced), no comfortable armchairs as advertised and only 2 bath towels (further towels were produced later on). Although there was a built in hanger / wardrobe unit there were no drawers anywhere so we literally had to live out of our suitcase - which we most certainly didn’t expect to do at the price we paid. But, there was a table with an uncomfortable old chair in front of it - but no mirror or power sockets etc so other than popping the kettle on there it didn’t really serve a purpose. We had to stand the kettle on the floor to plug in and boil. Not ideal ! We were offered to have our room changed the following day, but felt that was rather too late and too much of a hassle. Strangely, we had a dog bowl in the bathroom. It felt like we had been moved around for the benefit of someone else yet we had booked this nearly a year in advance. The inside bar was also not available in the evenings which seemed a bit bizarre The staff were pleasant enough and our pick up transfer driver was delightful - and the location was perfect. We did try to contact the hotel to give our feedback privately but had no response - so felt there was no alternative other than to complete this review here. And would like add that we have never done a negative review on here either - that’s not the way we operate. Would definitely recommend that anyone staying there checks the amenities etc in their room.

Excellent location , food and building. Restaurant was exceptional and all staff were amazing especially aude her customer service and knowledge was beyond excellent. Divide the driver pleasant guy who also really helped us with our luggage and bringing us to the hotel and back in the shuttle from the car park. No normal tea and coffee only instant in rooms and no biscuits ??? Bathroom toiletries amazing but no extraction whatsoever, water went everywhere and flooded the floor and when we asked for extra towels we waited and waited for 3 hours to call back again as they had forgotten. Spa was a big let down we booked the hotel tub €45 for 30 minutes which isn’t an issue if it had water in it half the time. It was so hot in there no air con and after 20 mins the water was going down and it stopped as we were only given instructions to touch one button and by the the time we explained it all to the one lady staff it was time to go as she didn’t speak any English at all. 5* hotel you would expect staff to speak English to you but after I mentioned it on check they took 50% off. I don’t bother about what it costs me in a 5* hotel otherwise if you are going to watch your Pennie’s don’t go but if you pay the going rates then at a least deliver what you are charging for. Thanks again to aude and colleagues and chefs you were awesome

We booked a deluxe suite for just one night for the Sting concert. What a lovely room, large , separate lounge, huge bathroom and stunning views over the City. Really very comfortable with excellent facilities. Service was spot on if a little slow in the garden for pre concert drinks and a light supper, but they were extremely busy. Beautiful gardens and swimming pool in quite a magical setting. Sting even popped in for a drink after his concert! Breakfast was excellent , a huge choice including many gluten free items. Overall, perfect!

It took us a little argument with sat nav to find the car park but once we entered the city walls and the hotel all was forgotten and forgiven. Just beautiful. In the evening and to feel like you have the old city to yourself is so peaceful. Our room. Was up a winding tower and over looked old walls and into the town. The staff were discreet and perfect. This is the place to stay in old carcasonne.