Grand Hyatt Berlin

I always choose Hyatt, because I am quite picky and notice shortcomings in hotels, and in the Hyatt Berlin there are always not many of them and the vacation has never disappointed me.... but this time I want to note the hotel staff, which in Hyatt Berlin is simply amazing. I feel at home, in a family, with sincere love and care. I don't know how they do it, but there really are people working there who LOVE their job and the people around them. Yesterday I had a situation at the hotel that showed how much they genuinely care. I dropped my phone in the spa between the steps and the wall on a 3 meter drop, and there was NO WAY to get it out. I want to note that in a situation when you travel a lot outside the home, it is very difficult to recover lost data from the phone, and it was very important for me to get it out. No one was supposed to help me, but the wonderful people from the Hyatt team - Lisa, Anna-Sophie, the technical specialist (just a genius) Jorg and the manager Marcel, spent 4 hours thinking of ways to help me, and in the end we got my phone out with a 3 meter hose and glue!!!! 😂 (brilliant idea Jorg). I often travel to Berlin, and now I will always give preference only to Hyatt, because I am sure that even if there is a problem, the best people will solve it and help you, sincerely caring about you.

We had a standard room. This room is almost 400 euros for one night. The room was to warm. There is a thermostat. The lowest temperature is 19 degrees but still its very warm. We couldn't sleep so warm in the room in the winter. There is no airco. We could open a window, but then we could"nt close the curtains. The view out side the window show lots of windows off other rooms. so closing curtains and window was necessary. The shower had a super small trickle of water. The water of the swimming pool was cold. The service is very bad: they wouldn't help us with the closed door of the parking garage. The room was small. The hotel was clean and breakfast was good. The waiters were friendly and very helpful. They shouldn't ask this price for this room. Hotels without stars are most of the time better.

Great breakfast. Great rooftop spa. Spacius rooms. Great beds and pillows(I actually consider buying one to take home). Kind staff. Great location. If you want a relaxing and a premium hotel in Berlin, you will not be dissapointed. And you should try the 1838 Deli. They have great coffee.

The location of the hotel is excellent, close to the main points of Berlin, especially philharmonic. The people working in the hotel are very friendly and dedicated- one of the best experience I ever had in the hotel ! the room has been spacious with wonderful big bathroom, well equiped.

Thieves among the cleaning staff of the hotel. Someone deliberately searched through my luggage and a large sum of cash has been stolen from my room. Hotel administration and the police are invest the case now. A very disappointing experience.