InterContinental Bordeaux - Le Grand Hotel, an IHG Hotel

The hotel is perfectly situated for the city centre. The staff are welcoming and friendly and the rooms are very comfortable. The roof top bar is lovely - although very pricey! The hotel prices are high compared to other hotels but you are paying for the location and quality. Highly recommended.

Poor service and terrible attitude from the terrace bar waiting staff. We waited patiently to be seated but were ignored by an arrogant waiter with top knot, even though there were plenty of tables available. Other staff were present and ignored us as well. We decided to choose our own table and asked "top knot" for the menu as her passed us. Although he had just taken an order from a table of four and had plenty of menus,he refused to let us have one. These menus were placed on the bar as he chatted with the bartender. Eventually he brought two menus back to us and ignored us for another 15 minutes. Having already wasted nearly 30 minutes we left. We were going to book into Gordon Ramsey's restaurant but decided not to bother

We stayed here for 2 days with our young children. Good points. Valet parking available and the team are great! Looked after our bikes and went out of their way to be helpful Comfortable rooms Friendly staff at reception Lovely restaurants nearby Great breakfast Wine museum is great to visit Cycling by the river is great activity with kids Food market a must Points to Note Felt rather unwelcome at rooftop bar even though we were guests

One of the great hotel experiences we've had in a years of travelling. The woman who runs the breakfast room is an absolute delight. The hotel is totally quiet despite being in the center of just about anything you'd want to do in Bordeaux. Bordeaux has so much to show you and experiment do not hesitate to contact the great concierge team who will recommend unforgettable activities. Comfortable beds. Housekeeping able to accommodate short time to clean the room. Attentive staff in the lobby. I highly recommend Intercontinental, Bordeaux

I have been to this hotel many times and had good experiences. Today was a very poor experience. I waited to be seated at the outside ground floor bar. I waited 10 minutes. Then when I told them a seat for one for drinks, they told me “impossible”. Yet there were about 8 people sitting having drinks. She told me they were short staffed and could not serve me. So I was simply rejected. This is very poor indeed. If so short staffed how come there were people drinking there and it wasn’t closed? Also there were four servers I saw running around serving those 8 people.. I expect a lot more from a hotel like this and to reject customers out of hand after having me wait 10 minutes was unacceptable to me. If you are short staffed close the area down don’t pick and choose who you let in or not. Amateur in my opinion.