The Liberty Hotel

Marriott Customer service is getting worst and worst. Booked 2 rooms at Four point Makkah. 1 booking for 2 rooms for one night 16-17 dec and another booking for 2 rooms 17-22 dec. Marriott had a promotion book 2 rooms and get the second one 50% off, when I booked the 16-17 dec I saw that promotion, but when i book the promotion on my app I see both room at the regular rate, canceled and rebooked like 3 times but still do not see the 50% off. I called the customer service on 14 Dec 20:00 Montreal airport, and at first even the agent did not understand, but he read the promotion and explained to me that the rate will not show in my reservation, but it will be applied at checkin and I should tell the receptionist that, he said he added the notes to that booking and changed the rate himself. He also saw the 17-22 dec booking and TOLD ME NO WORRY ASK THE RECEPTIONIST AT CHECKIN AND THEY WILL APPLY THE DISCOUNT. I did ask the receptionist on arrival and he said all ok, on 17 dec I had to do checkout and checkin again because it was 2 reservations, and I asked gain and they said yes you have 2 rooms and the discount will apply at checkout. Guess what at check out I was charged full rate for both rooms. and since than emailing marriott and hotel(who ignored my emails like 7 times) and they all have the same answer, you did not book the promotion rate. I al telling them since I booked the promotion rate on the 14 dec (actually the agent did for me) thats mean I KNOW ABOUT THE PROMOTION, so just use logic...WHY WILL ANYONE DECLINE A 50% OFF AND KEEP THE FULL RATE ON HIS ROOM? WHY? JUST GIVE ME ONE LOGICAL REASON, Still the answer in our system it show that you booked the regular rate. WHAT HAPPENED TO THE 1-CUSTOMER IS ALWAYS RIGHT AND 2 IF THE CUSTOMER IS NOT RIGHT SEE 1? Really really disgusted with them, 7 years almost 400 nights and this is what I get for less than 200$ difference? To top that, I booked the second room not because i needed (i was with my daughter only) but to reach the 50 nights in 2024, i ended up with only 46 nights so no platinum, and when I saw that i have been credited with only 5 nights not 10, I contacted the missing night and I was told that unfortunately it will count for only one night and does not matter how many rooms you book at the same day even on different hotels you still get one night, ok I did not know this, and they can see that this is the first time I am booking 2 rooms in my 7 years, so since I had no idea, can you add them this time because i made all my calculation for 2024 including those 5 nights, and again, very bad customer service, sorry but it will not be fair to other members and see ya.... I do not where they moved their custoner service desks (have a good idea) but for the past 2 years IT SUCK big time, no more personal touch, no more going extra mile, all you here is the system said, the computer said, the rules said.... I had bookings for the world cup in june in the USA 2025 for 6 families, and I started moving my bookings to Agoda and booking different chain hotels, cheaper and even sometim litte more expensive but my system and my computer said...

I’ve wanted to stay at the liberty and my birthday was the perfect occasion. From the moment we checked in, Jeisabella was accommodating, knowledgeable and pleasant! She coordinated our in room massages (definitely worth it) and made sure to explain all the amenities at our disposal during the stay. I will be returning and she is certainly the reason.

My partner and i were having a romantic new years celebration. I wanted to keep it that way, and Mirko (a staff member of Liberty Hotel) helped me make that happen. I was able to request rose pedals, chocolates, and a letter, AS WELL AS having the room staged before we arrived. It was amazing and an incredibly romantic evening. Mirko went a step above, upgrading our room, as well as providing candles around the room. It was everything I hoped for when reaching out. 12/10 experience

Wow! The quality of customer service was over the top amazing from check in to check out and everything in between……with two employees shining the brightest !!! Concierge Mr Mirko is one of the best in the business…he will absolutely make sure your stay is as great as humanly possible…you can tell he loves the property and he actually loves his job. And then there is Thu, who works the lobby bar with awe inspiring hustle and the best attention to every guest. It was so fun to watch her hustle while making sure every guest was taken care of. The lobby of this hotel may be one of the best in the world …that coupled with outstanding customer service means you have to put the Liberty Hotel Boston high up on your list of places to stay and or visit. Thank you all. See you next New Years….if not before 😀

What a great venue. Loved have a corporate event at The Liberty. Excellent team and service. Want to thank all of the team for making our team feel at home. We can not wait to come back in 2025 for more meetings. The vibe and spirit of the hotel crushed it. Shout out to Devon!