Raffles Boston

As frequent, very satisfied, guests of both Four Seasons in Boston we decided to see what all the hype was with the butler service Raffles offers. While they do reach out prior to your stay for preferences no one seemed aware of our wishes upon check in. Our requests were not acknowledged on three occasions leaving us to wonder if the butlers only pay attention to VIP requests or guests of the highest priced rooms. I would venture to guess the service and attention to detail provided by a Raffles butler in Singapore is likely much better than in the US hence my review title. On a positive note, the room and bath were gorgeous. However, one of our requests was NOT to view the parking garage but when we opened the draperies there was the top floor of the garage right outside the window making parked cars THE focal point. The menu in The Long Bar is limited in my opinion although the food and service were good. The pool facility is fantastic with very comfortable double lounge chairs. Although, it viewed the garage on one side as well.

Helpful and super friendly staff. Exceptionally attentive. Our upgrade to the Emerald Suite was a very nice surprise as we were celebrating our 20th wedding anniversary. The room was really beautiful and comfortable. Unfortunately we didn't get the opportunity to use the spa or pool but it gives us a good reason to come back soon to do so!

If you are looking for true 5 star quality in Boston there are much better options. The butler service is more a gimmick than a focus on what a customer wants. The restaurant options are sorely lacking for any kind of decent room service. Quality of the rooms and service was lacking as well even in a large suite setting.

Raffles is by far the #1 hotel in Boston. From the endearing, helpful, and polite staff who made certain to meet my every need (even those I did not anticipate) to the immaculate room and top-notch toiletries, to the outstanding food and service - I will make this my only hotel to stay in going forward.

This hotel exudes ultra luxury and first class in every aspect! I only stay in 5-star hotels, and although they are all very nice, it’s has been a while since anything impressed me as much as Raffles did. From the beautiful lobby to the indoor pool/gym, spectacular restaurants and the speakeasy…amenities were top notch. It’s a place where you almost never have to leave and still have an amazing time!