The Royal Sonesta Boston

The Royal Sonesta Hotel in Boston has some undeniable positives. The staff is genuinely welcoming and attentive, and the service throughout the property is excellent. A standout is the on-site restaurant, Monteverdi, which delivers an outstanding dining experience with flavorful dishes and impeccable presentation. However, for business travelers or those reliant on connectivity, this hotel poses significant challenges. The internet speed is frustratingly slow—so much so that even sending a simple email becomes a chore. Adding to the inconvenience, cell phone service in the hotel is spotty at best, making it nearly impossible to use your phone as a hotspot. It feels like guests are being digitally locked in, which is far from conducive to modern business needs. The hotel's elevators have a bizarre quirk: if you're heading to the third floor, you must press another floor first to get the elevator to stop at your destination. This isn't just inconvenient; it also irritates other guests who find their ride unexpectedly interrupted. They have a sign stating the elevators are being replaced, but why not just shut down the wing for 24-48 hours at once rather than spreading the work across months. Breakfast service is another major disappointment. The restaurant doesn’t open until 7 a.m., and even then, the wait time for food OR room service stretches until 8 a.m. For those who work for a living and need an early start, this is unacceptable. Finally, the rooms are dated and in desperate need of renovation. While the property may have been luxurious in the past, the tired décor and worn furnishings detract from the overall experience. Overall, the Royal Sonesta offers excellent service and dining, but these positives are overshadowed by critical issues with connectivity, outdated amenities, and operational inefficiencies. Business travelers especially would do well to look elsewhere unless these problems are addressed.

Very poor customer service. We booked the bed and breakfast package rate. Upon check in, there was no mention of it. I asked the front desk how the bed and breakfast package works and was advised to go to Art Bar and charge our room. We did as advised, and a few days after our trip ended, we were charged for the breakfast bill. I have called 3 times about obtaining a refund and get a different answer with every person I've spoken to. The lack of customer service is unexpected giving the price of one night. Very disappointed.

What a great place to come back to each day after business in Boston. My room had a spectacular view over the river and was well serviced by staff. The Art Bar has a fantastic selection of food and drinks with fast service. The front desk personnel are the best, and able to make your stay the best it can be: Mariana and Kaley were especially helpful! Thanks to everyone who took care of our group.

From the moment we arrived at The Royal Sonesta, we were enveloped in a warm and welcoming atmosphere. My partner and I ended up coming during a High School gathering, but that didn’t stop us from enjoying our stay. We were greeted by Mariana, who was very professional but also genuinely kind and personable. She made me feel instantly at ease upon check-in and went above and beyond to ensure our comfort. I mentioned to her I was celebrating my partners birthday and she arranged a delightful birthday surprise for my partner with a complimentary bottle of champagne. This gesture was truly heartwarming and significantly enhanced our celebration! Beyond the exceptional service, the cleanliness of the room, quality of the amenities (especially the pool being open in November!) only added to the overall positive experience. In our room, the radiator was making a ticking noise when the heat kicked on. So we ended up putting both of the Avian water bottles against it and that stopped the noise. The view inside the room was also AMAZING! Overall we wholeheartedly recommend The Royal Sonesta for its fantastic facilities and, most importantly, for its incredibly welcoming and thoughtful staff. Thank you again for making our stay so memorable!

I'm the CEA to the Chairman/CEO of our company. His schedule can put him in anywhere from 4 to 6 cities a week - which can lead to last minute changes or adjustment when any piece falls through or cancels. I called the front desk needed to add an additional night to his current reservation. Mariana on the front desk was so helpful - so patient and reassuring - I knew I was and he would be in good hands. Mariana's kind of customer focus just isn't common anymore and I couldn't not acknowledge. We will be returning to this hotel when in Boston!