Hotel Martinez

I recently stayed at the Hotel Martinez in Cannes, a Hyatt property, for a week. My experience was overall incredible, and the hotel itself is absolutely stunning. Most of the staff were amazing, going out of their way to be helpful and make my stay memorable. The views were breathtaking, and I was fortunate to have an upgraded room that exceeded my expectations. My first room on the 6th floor was a dream. It was heavenly, gorgeously decorated, and had a fabulous view overlooking the sea. It was truly one of the best rooms I’ve ever stayed in, and I couldn’t have been happier. However, midway through my stay, I extended my trip, which required me to move rooms. The hotel moved me to a junior suite on the 7th floor, which was larger and included a wooden terrace. While I appreciated the upgrade, the terrace's design was not very safety-compliant. Unfortunately, during a rainy night with heavy winds, I stepped outside to retrieve something and slipped on the wet steps, which were already tricky to navigate even in dry conditions. Despite wearing the slippers provided by the hotel, I lost my footing and suffered a painful fall. My arm hit the ground, and my foot was severely injured, leaving me unable to walk properly. The hotel staff responded quickly when I called the front desk for ice, and I appreciated their kindness in delivering it. However, I was essentially left to manage the situation alone. For the next 36-48 hours, I was confined to my room, in pain, and unable to enjoy the rest of my trip. While a lovely concierge came to check on me, I felt that more could have been done to assist me during such a distressing experience. By the end of my stay, I was still in significant pain, had to arrange for wheelchair assistance at the airport, and my trip was effectively ruined. Although I understand that accidents happen, I believe the hotel could have shown greater empathy and offered tangible support, such as compensating part of my stay or providing additional assistance to ensure I was comfortable and cared for. That said, I want to emphasize that this hotel is absolutely beautiful, and my experience in the first room on the 6th floor was perfect in every way. If I return, I’d request a similar room—one without steps or risks of slipping. While I love this hotel and the people who work there, my fall and the lack of proactive care in its aftermath left me feeling helpless during a difficult moment. I hope the hotel takes this feedback to heart and ensures future guests who face similar situations receive better support. I have to give it 5 stars for the experience of the surroundings and everything about the hotel itself, but I would give it a failure rating for guest relations due to injuries.

We truly felt pampered by the hotel staff, treated like the stars that marked the heritage of this hotel. From the rooms to the food and spa, an amazing experience. Location, location, locarion... we will be back for sure. Thank uou for a memorable start to the New Year.

Great hotel experience, exquisite design and very comfartanbe fairly big rooms. Epic location. Breakfast room was too small to fit in all guests, so we were invited to sit in the corridor. Some of the food was finishing too fast and the reload took quite a long wait. Coffee was not included in the breakfast, which was surprising for this highly rated hotel.

This was our third visit to Hotel Martinez over Christmas and it still gives us great pleasure to be there. Everything was just perfect and a big thank you to all the staff who made our stay as enjoyable as ever, especially Norberts at Reception with whom we had a shared interest in the history of the hotel and the Cote d'Azur. We plan to visit again next year as our special treat.

A wonderful and special stay - warm welcoming staff who catered for a a missed group ranging from 15 to 75 years old. The rooms are immaculate a spacious and there was a huge effort to bring the spirit of Christmas into the hotel, which was fabulous.