Punta Tragara

Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.

Didn’t stay at the hotel but was lucky enough to dine here. Absolutely amazing dining experience. Flavio our sommelier was so on target with his wine selection matching Chef Antonio’s meals. And the meals were superb. Love to go back and enjoy the experience again

Stunning hotel with beautiful interior and location. Staff are very helpful from arranging the luggage porters -as the hotel is in a pedestrianised zone with a short walk down into Capri square- to arranging daytime activities such as boat trips etc. The lady who works in the restaurant at breakfast was very polite and attentive

We loved this hotel! Me and my husband came on the Island ten years ago and we deciced to try this lovely hotel which we saw many years ago! Great choice we spent a few of days and we loved every single detail! Perfect breakfast, cleaned room, Expert staff at restaurant. We Hope to come back again soon! Regards Anne

My husband and I stayed here mid May 2024. We planned a 3 week trip to Italy and are so disappointed we didn’t stay in Capri longer. This was our absolute favorite hotel during our trip, We were here for 4 nights and loved every minute of it. The hotel arranged transport from the airport in Naples to the ferry there, once we arrived in Capri our luggage was transported to the hotel. We were driven to the town center where we walked the 15 min gorgeous walk to hotel. The staff was incredible! Everyone from the front desk to housekeeping and waitstaff were so professional and kind. The breakfast was very nice and included an array of different pastries and other cooked items but you also had the option of ordering from their menu. Before we went out each night we would stop by the bar where they made the most fantastic cocktails. The staff always recommended the best places to go-Capri Rooftop, Aurora, etc. I wish I could remember the exact employees name she was so helpful. Regardless they were all fabulous and we can’t wait to return to Capri and this hotel.