Six Senses Crans Montana

We had an excellent weekend at the six senses crans-Montana, with very personalized service, at the reception, spa, as well as the restaurant. We also got a warm welcome and many nice attentions and surprises (for a Birthday). We highly recommend and will definitely come back.

Terrible service could mean anything from indifference to unrefilled drinks to long waits, all of which (for me) would take away from the meal significantly. No tip, certainly. But the disparity between service and food quality could simply mean a bad hire. Take note of the server’s name. Send the manager a letter (with your reciept), or post a review on Yelp. Praise the food, but be clear about the service. Food was perfect but service in Wild Cabin and Byakko was a nightmare!!!! Something never see before in my entire life! Never again!

Too much bad service from too many people to think this was a one off. Reserved a table for 6 people ( 3 x2 ) at 830pm, Despite being informed of this time limit , it took over 30 mins to get our first drink, Second drink took another 30 mins despite asking 3 different waiters. Also a credit card was taken off us when we sat down and the wrong one returned when we came to leave. I’m not keen on losing sight of my credit card for 1.5 hours and certainly wouldn’t recommend it given what happened later. When a table of 2 became free next to us we shuffled along the bench - to get away from the door. We were informed we couldn’t do this as the table next to us was reserved — this was clearly not true as there were a whole host of empty tables at the front but only 2 with reserved on them. When challenged the waitress backed down. We appeared to be the only ones eating - which makes the service even more appalling as we were attempting to spend some money, rather than have one drink and sip it for the rest of the night? which seemed to be what everybody around us appeared to be doing. At 10 pm when some of the group came, , the wrong credit card was brought to sign off our bill. When the correct credit card was brought service was automatically added , but then on the credit card slip the bill indicated a further gratuity with a blank for the tip and total. Food was so delicious but with this kind of service this Hotel will be closed soon.... A nightmare.....

Besides the architecture this hotel is extremely far a way to even a 3* Swiss hotel. The personnel is quite young and inexperienced, nobody speaks the local language . They checked us in directly to our spa appointment and then they walk us to our room ( luckily) our room was occupied by a couple that has also complained that the name on TV was no their name .. so embarrassing. 30min after still in outer bathrobes they walked us after the reception checked available room to a second room also occupied and finally to an empty one . We have ordered champagne because the we were celebrating , the bottle wasn’t chilled and we called reception to be changed , 40 min later .. they changed it …we went for dinner and grab a cocktail at the bar who closes at 22:30 and walk back to our room. The key didn’t work !! Back to reception and another long Wait . Next day we scheduled a yoga class and after we got a thank you email with the full list name/ last name of participants.. do they understand privacy breach ? The spa area is small , it was busy so lack of sun-beds, towels and tea , the personnel look rather annoyed than accommodating. We loved the breakfast besides that I guess the an ibis ha hosted us better . The manager has zero empathy nor customer experience sense . A total disaster

All six senses tell me not to return to this hotel. The hotel unfortunately could be so much more. It is one of those places that wants to be cool but in trying so hard that it is not. The rooms are nice however if you are below level 5 you do not have a view. You can hear your neighbour talking early hours and the club music late into the night. Furthermore the hotel is dark and feels like a cave but a cheap cave. Heat in the room is controlled by the hotel and even when they adjust it for you it will drop down again to their original setting in the middle of the night. The room service menu is limited and the one restaurant/bar does not open until 7pm. I would avoid going there and spending your money when there are so many better options in Switzerland. This hotel is for posers. It is not luxury and lacks character. Essentially a slightly nicer version of a Hilton.