Six Senses Crans Montana

I felt I needed to write a review as there seems to be so so many negative reviews here and I think it’s unjustified. The hotel is new and beautiful. The rooms are huge for a ski hotel , very modern, massive balcony’s and we never had one bad experience with room service. Rooms were cleaned when we weren’t there , we never had to chase and everything was replenished. We didn’t have one bad experience with staff service. We were greeted by a lovely lady at reception on check in, we had our room upgraded, a lovely bottle of champagne in the room and a chocolate cake. Our room overlooked the ski slope that you took back to the hotel for ski in ski out and it was perfect. Obviously had we have overlooked the car park / ski lift and bar it would be noisy etc and not so pretty so try to request the slope view if you can. The service at the ski shop/room was 10/10. Took us 15 mins to sort all equipment and we were on the slopes immediately. They have the ski passes waiting for you and to just ski home and leave everything in the boot room overnight ready for you the next day was seamless and made the trip. The spa amazing - 4 different types of saunas, a steam room, a cold lounge. The swimming pool is amazing , very relaxing to just sit by in the afternoon and we even tried the outdoor pool it was great. The food was brilliant at breakfast! My daily omelette was amazing, there was plenty of selection and the lunch was very good too. Everything is fresh. Cooked to order. We loved all the healthy juices and shots at breakfast time. And Sitting outside in the sunshine with champagne and fresh pizza from the pizza oven was perfect and a great way to break up the ski day. There are a few niggles like the lack of signs anywhere. We got lost almost every day not knowing where things were. It’s quite dark the hotel and trying to find the ski room / spa / pool Etc was pot luck. The elevators were annoying too some are for residents but you never know which one so you get in and none of the buttons work to get you to the floor you want because you’re in a residents lift by mistake. And I feel like they can make a better area for drinks in the evening - you basically sit in the check in reception area with no view of anything. Given the location this could be better I think. I was sure of anywhere else to really get a drink otherwise. It’s a great hotel / it’s obviously not cheap but for the quality of what you’re getting and the fact you can ski in and ski out with so much ease and they just look after everything for you it’s worth it. Amazing food , staff were brilliant in my opinion and I feel like the really terrible reviews are not warranted. We will be back.

The hotel is really nice, the direct access to the slopes is a plus, but the rest is definitely disappointing. Starting from the bad service, in all services, except for the Spa (fabulous) and the Japanese restaurant (great service, but banal and very expensive food). The lack of staff is evident everywhere: in the morning you have to queue to get your skis, ages-long waits at breakfast to get an omelette, asking for something from room service is a lottery (you have to use an app that doesn't work well due to the poor wifi signal in some parts of the building and then the staff forgets half of the order), random housekeeping service with cleaning only in visible areas (under the bed and behind the furniture there is a separate kind of life). Everyone is very nice a try to help, but the lack of organisation is flagrant. It seems that the hotel is structured to operate half empty, but when you pay almost 2000 CHF a night all this is not acceptable. My room was in the newer part so to get to the reception you get lost due to the lack of clear signs. My room had a parking and gondola lift view and in the afternoon you are surrounded by the cacophony of the music of their "apres-ski" and the one at “apres-ski” next door. Incredibly noisy. Whoever thought of making hotel rooms above a disco club has no respect for the customers. The original concept of Six Senses, resting and disconnecting, does not exist here. I speak relatively good French and in French-speaking Switzerland I am happy to speak the local language. Unfortunately, very few people speak French in the hotel. I do not want to be cruel, but even the level of English is pitiful for the majority. Finally, a quick note on the complexity of the room lighting system. I do not know if it is the same in all the rooms, but in mine it was a nightmare. It takes you two days to understand the principle and when you think you have understood it is already time to leave. I was fooled by some articles I read in the press that presented it as one of the best resorts in the Alps, but that is not the reality. I could name a dozen of hotels better than this one in the Alps, some at a lower price. Once again you can do good marketing, but then reality comes out and slaps you. It is a shame that a prestigious brand like Six Senses has been implemented so poorly in Switzerland. In short: potentially fabulous hotel, but very poor service and at that price level it is not acceptable.

We are staying in the hotel. Although the hotel is very good in terms of architecture and hardware, the service is horrible. We had to wait 2 hours for our luggages to be delivered to the room, after many calls the gm had it delivered, Today we asked for extra pillows , called front office 3 times but not delivered at all. However the service in the restaurant , ski rental and spa is very good.

We had an excellent weekend at the six senses crans-Montana, with very personalized service, at the reception, spa, as well as the restaurant. We also got a warm welcome and many nice attentions and surprises (for a Birthday). We highly recommend and will definitely come back.

Terrible service could mean anything from indifference to unrefilled drinks to long waits, all of which (for me) would take away from the meal significantly. No tip, certainly. But the disparity between service and food quality could simply mean a bad hire. Take note of the server’s name. Send the manager a letter (with your reciept), or post a review on Yelp. Praise the food, but be clear about the service. Food was perfect but service in Wild Cabin and Byakko was a nightmare!!!! Something never see before in my entire life! Never again!