The Joule

The Joule is a great hotel! Most of all: Valarian was wonderful! He was friendly, helpful, and very professional. We had a wonderful stay in Dallas. Your spa is beautiful. Our only critique: the lighting in the room (512) was poor; recommend improving that :)

One of the best times ever while in Dallas. The accommodations were outstanding at the Joule. The food options were very solid. The bed was top notch and the best that I've experienced. I will definitely recommend the Joule to anyone who wants a great experience.

Location is outstanding, two great restaurants on site, excellent spa experience. There was so much to enjoy without even leaving the facility. Centrally located downtown so walking to restaurants and stores was easy. Loved my stay and will be back soon!

Valarian was incredible! Such a kind and welcoming presence after a long day. He really started my stay off on the right note with arranging valet, helping me with my bags, etc. Cannot say enough great things about him! Of course, The Joule is lovely and the rooms are cozy and well appointed. The service is what makes it special though!

I stayed at The Joule during my visit to Dallas for Jake Paul’s boxing match against Mike Tyson, which brought over 80,000 people to AT&T Stadium. Unfortunately, my experience at the hotel was one of the worst I’ve had, and it left me deeply dissatisfied. The SPA amenities (pool + sauna) are not accessible or available to hotel guests on weekends (lol), among a platitude of other issues. Check-In Nightmare: Despite having a confirmed reservation through a third-party site, the front desk staff (Nick) refused to check me in promptly. I was made to wait 30 minutes, with no assistance offered for my bags. Only after I called the reservation company and waited another 20 minutes was I finally checked in. There were no apologies—just excuses. From the moment I arrived, I did not feel welcome. Room Service Chaos: Later that evening, I tried to place a room service order. Initially, the front desk couldn’t even locate my reservation by my last name. After resolving that, I was given conflicting instructions on where I could order food from—first being told I could order from two restaurants, then being told I could only order from one and would need to call the other directly. After multiple calls, delays, and confusion, my order was finally placed. The process took 25 minutes and four phone calls for something as simple as room service. Spa Disappointment: The next morning, I was excited to use the sauna and pool at the spa, only to find out that access is restricted on weekends unless you book a spa service. Unfortunately, all the services were fully booked. Advertising spa amenities that are effectively inaccessible is misleading and disappointing. Rude and Unhelpful Staff: Throughout my stay, Nick at the front desk was dismissive and unprofessional. When I raised concerns about the spa, he brushed me off with, “We will address it,” but nothing was done. Later, when my key card stopped working, Nick acted as though he didn’t recognize me and insisted on seeing my ID, eventually calling security to escort me to my own room. Overall Experience This was one of the worst hotel experiences I’ve ever had. The service at The Joule is far below what I expect from a hotel of its caliber. The poor service, rude staff, and lack of access to advertised amenities made for an extremely frustrating stay. I cannot recommend The Joule to anyone, especially if you’re visiting Dallas for a special occasion. Bottom Line: Save your money and stay elsewhere. Dallas has many better options that understand how to treat guests with respect and professionalism.