Hotel Excelsior Dubrovnik

This hotel commands a fantastic location if you want to be close to the old town of Dubrovnik. Location is 5 star . I can’t say the same for the rest of the hotel . We booked this hotel as part of a British airways package twinning Dubrovnik with Montenegro. Maybe because we did not book direct with the hotel we seemed to get offered the worse rooms in the hotel . Eventually after seeing room 3 we reluctantly accepted a room. It was tiny . We had to move a table on to the tiny balcony to get space to move round the bed . We then had to move the bed to get drawers open in the wardrobe . Just ridiculous. The receptionist told us the hotel was busy with Coca Cola conference ! Clearly they had the best rooms … Breakfast was very good with brilliant staff . Also a huge thumbs up for the door men who battled through rainy conditions. The bar was hugely understaffed . The staff were polite but under too much pressure especially when rain one evening meant that everyone stayed in ! Another bad point in the bar was when ordering pre dinner drinks we were never offered bar snacks . No olives, nuts,crisps etc . Eventually on the rainy night we did ask for snacks and some nuts appeared . There is no outdoor pool just a sea water pool and sunbathing area is only open on good weather days ! The indoor pool area is lovely if weather forces you inside . Fabulous meal in the beach restaurant one warm evening with again good service . All in a mixed review on this hotel . Sorry to say just missed the mark for me . Five star it is not . And beware the conference crowd !

We’ve just checked out and we loved this hotel. From the moment we walked through the door the team couldn’t do enough for us. Super helpful, polite, nothing was too much trouble. We stayed for 3 nights and had a partial sea view in the tower - very modern, spotlessly clean, well appointed, loads of towels and nice products. The view of the old town was fabulous. We had dinner in Prora Restaurant on our first night and that was fabulous, beautiful setting, great food and wine. They even gave us anti mosquito spray as there were a few around. Breakfast each morning was great - waiter service for a la carte choices, coffee, juices etc but also a fabulous buffet with lots of choice. Regularly refreshed and beautifully laid out. Again service and attention to detail at every turn. We had drinks on the terrace on 2 occasions and room service one night due to a bad thunderstorm- again all great. Our flight tonight is quite late so they kindly arranged for a smaller room for us to use so we could make the most of our last day. It’s a short walk to the old town - say 10 minutes max and another 5 or so to the Pile Gate so a great base to explore the beautiful city of Dubrovnik. Would return in a heartbeat.

We had a wonderful 6 days at this fabulous hotel. Staff was helpful and responsive with pre planning excursions and restaurant recommendations and reservations. The location is perfect-right in the heart of Old Town. Gorgeous property with stunning views and access to the beautiful Adriatic Sea. Our room was ready to accommodate our group and breakfast every day was so delightful. Our excursions and guides booked through the concierge were wonderful! Thank you for a memorable stay.

This hotel was perfect. It’s a 10 minute, straight shot walk into old town. The hotel staff was super friendly & helpful. We had a partial sea view room & the view was incredible. We had a king bed & it was extremely comfortable. The breakfast was delicious & plentiful & the view was breathtaking from the restaurant. Our mornings couldn’t have started off any better. We laid by the water in the mornings & read before starting our days & while there isn’t access to a beach right from the hotel, there is a private section of lounge chairs and ladders into the water. If you want to sit on the “beach,” which is just rocks, no sand, it’s a short walk next door. We preferred being away from the hustle & bustle & appreciated the privacy of our hotel’s space. Outside of breakfast at the hotel restaurant every morning, we had dinner at the Prora Restaurant which is their more casual restaurant. While casual because it’s literally tables set up by the water, it’s still expensive & since it’s set up by the water- if you have early reservations when the sun is still up… there are people in their bathing suits walking around and people smoking… wasn’t our favorite & I would suggest one of their other restaurants for dinner or wait until the sun is fully down & people are out of the water. Overall, this hotel was a lovely experience & we would definitely stay here again!

This place is outstanding. Our favorite part of the hotel experience is the waterfront lounge chair/deck set-up. You are right on the Adriatic and you can just jump in to the clear blue water while looking at Lokrum Island in front of you. I'd like to make a big shout out to the spa staff - particularly Marija and the nice Thai lady - both are miracle workers.