Sheraton Grand Hotel & Spa

Firstly for the price and five star rating I expected better. The view was awful in an internal room with a view of a roof top (see pic). Rooms are spacious and clean and the beds are comfortable and big (super king size) we were in a deluxe double. That’s where the good ends. There are no charge points for USB or USB-C as is pretty standard in hotels at this price point these days. The large Samsung TV is not connected to the internet (or certainly wasn’t in our room) so screen casting or mirroring was not available and there were no Apps available on the TV so had to use IPad to watch Netflix in the evening. Travelling with my son we looked forward to using the pool in the evening after a day out in Edinburgh- be warned- I had not read the separate child swim times and only seen pool open till 10pm however children are only allowed in the pool for an hour in the morning (08:30-09:30) and an hour in the evening (on Sat/Sun 2 hours 3-5). We were told children were only allowed in the mornings by very unfriendly spa staff. I had also chosen this hotel due to location, parking and advertised EV charging - upon arrival the EV charge point was out of order (there is only 1 for non Tesla cars and 1 Tesla charge point for Tesla only). Overall totally underwhelmed for a hotel in this price point. The cleaning staff also left a dirty pink cloth in our room after servicing it in the morning, to he bath tub was chipped and the toiletries were the refillable kind you get in a Premier Inn all be it a slightly higher standard, but still. Not what I would expect for a 5 * hotel.

Absolutely first class stay in a brilliant hotel ! Room immaculate & staff couldn’t have been more friendlier & helpful - Wonderfully located in Edinburgh / Outstanding Hotel with amazing staff - we just loved our stay on Sunday ! Cant wait to go back

I loved Jd, Lewis and robs barman ship and service. Jd was very accommodating. Lewis went above and beyond to make sure I had amazing service Rob made sure every cater was sent to. JD made sure every drink was as personalised and suited as an experience could have been. I could not have wished for a better experience at a better place, they are absolutely amazing. :)

Great Hotel! But the most amazing part is their concierge Adam! We lost our phone in a cab and he managed to get it back! As hotel I would be proud to have him! Amazing man with great sense of humor and very calming personality! We will definetly come again but it is because of this young concierge!

We had a lovely stay at the Sheraton. The staff were all very nice and room was lovely. We prebooked breakfast but wouldn't do that again. The full english was small and very 'standard' nothing more impressive than a Wetherspoons! One coffee machine is a joke, the queues were ridiculous. At a 5* hotel, I'd expect fresh coffee rather than a low standard machine and one I have to queue for at that.