French Lick Springs Hotel

We have come here every year for 8 years. So much has changed. Price increase not only double room price but activities once included are not. Pet fees 175, activities free now 20.00, row away bed 25.00. nothing included anymore with high room rate. Food was better this year at the hotel. Gorgeous hotel

You guys have so many great ways for entertainment. Then being on the radio scanner I was surprised and looking around then you guys have so many shops and food. I recommend doing the valley inn grill. The bowling alley is a good choice for new people. And the Christmas decorations. I'm also going to the different areas

Not a good experience at all. We called and were told our room was ready before leaving and turns out it wasn’t, which is fine. We waited and then had to go to dinner and we were told we would receive a call/text when ready. We did not. Again, not a huge deal. After finally getting checked in, they gave us the wrong room. My wife had our dog and there kids while I parked the car and there was someone in the room they told us. I went back to the front desk and they got a manager, who said he was going to go fix the issue. He then stopped and talked to another guest for 5-10 minutes before going down and figuring out they simply wrote the wrong number on the key holder. The same manager walked past us on the way back and wouldn’t even look our way. Not a huge deal, but a simple “sorry about that” would’ve been great. Service was poor across the board. For a hotel that positions itself as high end, the service level does not match at all. I won’t even mention the checkout process.

Very disappointed after our stay here following the Polar Express train. The lobby is cute and has some historic elements, the rooms are terribly outdated. No historic charm, just outdated and in need of lots of trim and wall repair. Our room was very basic two queen bed and the bathroom resembled a hospital bathroom. Lotion and hand soap containers attached to the counter had dust and residual soap/lotion from last usages. The extra blanket, wasn’t folded in the drawer and we suspected not clean. My husband called down to housekeeping to ask for two wine glasses to enjoy wine we brought with us in our room and we were redirected to several other departments to be told they could only provide glasses if we purchased wine. Apparently the nearly $400 room only supplies plastic glasses. Service all around was lacking. We ate a very subpar meal at the Power Plant Bar and Grill and they began vacuuming the entire restaurant at 8:15 with a full restaurant of people. Service, ambiance, cleanliness are all in need of serious improvement!

Attended a dance convention so socialized quite a bit in ballroom. Very nice hotel with good service and lots of space. Had a meal in casual dining room which worked out well. Walked by indoor pool. Looked nice. Good parking and elevators worked fine. Older hotel.