Hotel Bristol Palace

One of the very best hotels I have been in. The room was quite big with a small balcony. The bed and blankets were clean and nice. The mini-bar was also well stocked. The cocktail bar in the hotel was quite good. . The best thing was the staff. They treated me well. I had intended to visit Cinque Terre but fell sick. They arranged taxis to the hospital. They also inquired about me on my recovery. I had to spend two days more or less fully in the hotel to recover and I am glad that I spent those two days in the best hotel that my money could buy.

Having let the hotel know in advance that we were celebrating our 30th anniversary we can’t say we were impressed when we arrived to find we had been given the worst room in the hotel-sandwiched between the kitchen and the lift shaft (228-AVOID) The door had a crack down the side which let the hall light shine through all night and we were awoken before 6am. We complained, and were moved but it left a rather bad taste. The staff were VERY nice, from the reception staff to the bar and doormen.

Well located in the centro storico.. Smart decor throughout hotel. Smartly dressed, pleasant and helpful restaurant and front desk staff. First class breakfast, and good evening dinners in the Giorgio restaurant too. Let down by (female) front desk manager’s failure to address problems. 1- unacceptable bedroom noise from the restaurant service area above-10pm to 1am, and 7am onwards - we will move your room. 2- 3 maids trolleys parked outside our door, 24/7, for 3 days - we are short of storage space. Have a free bar drink….. 3- unacceptable behaviour of a guest in evening fine dining restaurant - ( he was moved ) - why don’t you find another hotel…. Excuse me?? Address the issues- solve the problems head on- a free drink is so irrelevant The complimentary bottle was returned…..

Location is very central for shops and De Ferrari square, off which are lots of alleyways with some of the best restaurants in the city. Service and experience overall were very good. The soundproofing of the rooms is possibly the best I’ve ever experienced and the air con was great too - I’ve had huge issues with this in other cities but not here. Would definitely recommend to anyone looking for a stay in Genoa

We recently stayed for four nights at the Bristol. Our sixth floor room was truly palatial, with a great view over the city and a super-comfortable king-size bed. The central location is perfect. The breakfasts are stupendous. But the best part was the extremely friendly and helpful hotel staff, from the check-in desk to the barman.