Island Shangri-La, Hong Kong

We booked one of the newly renovated Peak View rooms and it was just wow. Everything about the room was modern. We loved the press button shower feature, the Toto washlet and the standout pantry. The views were also simply marvellous. We had access to the club lounge and that was really lovely - Veuve Cliquot on tap with fresh dim sum - what's not to love! We had breakfast daily and a dinner buffet at Cafe Too one of the evenings. The offering was amazing. Definitely one of the more impressive buffets. Anything you could possibly want to eat. We sampled all the Asian food and quickly worked out what's our favorites. Access to Pacific Mall was convenient and made travel around the city easy. We used both the tram and the MTR. The Island Shangri La is top notch. Just stay there and you will know.

I stayed a week at this hotel in Dec 2023 and went back again this Xmas. Once I stayed here I set my expectations high for all other 5 stars hotel, but none can compare to this. The service they provide was above all others (including their Kowloon branch) they made my stay a memorable one. I was travelling with my 5 years old, they were able to provide bed rails to make me sleep in peace, the room service was fast and I got to pick where I need the rails, they tailored to my needs quickly. Even I was in the room before renovations, it’s very comfortable, the whole room was in good size and the bathroom has a shower and bath tub. They fill the sea salt everyday for us to use the bath tub, there was a tv to watch when we bath. They basically had everything including plates and cups and utensils in the room. I had the room service breakfast for the first two mornings and they were fantastic! They came in a warm cart that could turn into a table. The rest of the mornings I tried the buffet breakfast and they had everything! I really think the buffet breakfast was much better than their buffet dinner, it was that good. The staff who made me HK style milk tea was very friendly as he saw me drinking one every morning. I like how they greeted and talked to me, it feels very warm and personal. One morning I got a birthday card from their team with the photo I took with the bear upon arrival, it was a very sweet surprise. Then they booked my son to the kids play room, it was perfect for my 5 years old he had such a great time there! The outdoor pool was newly opened back then, it was outdoor but the water was warm, it was perfect for swimming because the winter in HK still has 20 degrees. The pool side staff were there to tend to my needs like I was in a resort. The view of my room was the best in HK, even the old room had the automatic blinds, I enjoyed viewing the night and sun rise and then the sunny afternoon. It was such a fantastic stay that my son keep asking to go back. This year I went back and met Nicole from customer relations team, she personally worked very hard to track down the chef Sam beats for my kids, I can’t thank her enough for doing that. I really appreciate her understanding of how we want the bear collection in different costumes. Also want to add the lobby afternoon tea with live music was magical like Disney, somehow they were playing that music and our butterfly pea tea was changing colour, it was always a pleasure to enjoy our time in Shangri La!

Exceptionally expensive and equally disappointing on almost every level. Where to start: Deluxe king room with old and tired furniture and also dusty. Elevators that take for ever with zero floor security. Horizon Club that is meant to be exclusive, over filled beyond capacity and offering almost nothing by way of quality food bites or decent brands of wine and alcohol. The 56th floor Michelin starred Restaurant Petrus, serving super expensive breakfasts and not even being able to provide an acceptable english breakfast. Raw eggs, cold everything else - two days running. We never went a third. The in house Lobster grill serving Burgers at $50 each...fries extra. Shangri-La Corporate management needs rethink this property dramatically as we'd just come from the Singapore Shangri-La and it was night and day. Hong Kong is relying on its old world reputation but it offers none of the quality of value. Never again.

A completely faultless and seamless service experience in a hotel that really focuses on the comfort of families with children. The rooms were incomparable with their views and functionality, the swimming pool was great and there were no complaints about the breakfast either. The location is excellent, and the hotel's limousine service to the airport is simply excellent. There is no reason to book another hotel when staying in Hong Kong.

Absolutely perfect in every regard but then what else would you expect from the Shangri-La. Beautiful big pool, perfect if you’re a swimmer. Delicious breakfast buffet and very well located, close to everything. The staff was super attentive, I would highly recommend. And not crazy expensive