The American Club

Tops in every detail….room, service, restaurant, amenities. Customer service was awesome in every area…room stewards, front desk, bell services, concierge, restaurant staff…exceptional. Expected the best and received it from the beginning.

Our room reservation was totally fouled up despite having spent 20 minutes on the phone with their reservation specialist over a month before arriving. This was eventually corrected to my satisfaction but that is not the way to start what is supposed to be a relaxing weekend. Carriage House rooms are supposed to allow access for dining at River Wildlife. Don't bet on that, folks. No tables were available for the entire duration of our 3 day stay. Beware: Even if you are a guest in a suite in the Carriage House, you are required to purchase additional spa services in order to use the spa pool area on Fridays, Saturdays and Sundays. This, I can only conclude, is their definition of 5 star service; a well over thousand dollar per night room but with no pool access unless you buy a massage, pedicure, facial, etc. All in all, not even close to what I expect at this price point. Until their spa policy changes I will not return. Maybe not even then.

I was blown away by how welcoming everyone was at the American club! To add some context, I used to work at the American club, and I was coming back to celebrate my former coworkers engagement! When I came back, everyone, from the bellmen, to the Front Desk, to the Concierge, to the barista at the Greenhouse, to the host at the Black Wolf Run all remembered me which made me feel very welcomed. As a guest, I experienced first hand exceptional service when a worker at the Black Wolf Run Golf Shop went out of their way to get me mints after lunch, as they knew I was running late for my party. During my quick stay, I went to The Wisconsin Room for brunch, The Kohler Design Center, The Greenhouse Cafe, Sports Core, and Black Wolf Run for lunch. Each place offered the experience that I have had the past 23 times I have stayed here, thus, the American Club has, once again, created a memorable experience for me!

My wife and I had the opportunity to stay at The American Club in December- the hotel is like a winter wonderland! We stayed in the Herbert V. Kohler suite. It is very possibly the most luxurious hotel room I have ever stayed in. The bathrooms amaze with all the top end Kohler fixtures. We ate dinner one evening in The Wisconsin Room. The food was superb and the service was relaxed but so professional. The staff throughout the hotel was friendly, efficient, and helpful. My compliments on a hotel that impresses - even for a couple that has stayed in many ultra-luxury hotels.

If I had to sum up our visit to the American Club, I would say with one word: memorable. Not just because of the place, but the people. After all, the name says it all. When you think of Club, you think of a collection of like-minded individuals. And at the American Club, you get not only a five star facility, but also a five star collection of staff. When we first arrive, we were greeted by the nicest valet staff we had ever came across: Zach and Alex. our amazing host Ethan. We mentioned to him that we were there for our anniversary, and he gave us an incredible upgrade! It didn’t stop there. That night we were greeted with champagne and beautiful chocolate as well as a card that said happy anniversary with my name on it. And again, this is all within an hour of arriving. Leanne and Breanna did a really good job as our concierges. They were able to connect us with the Koehler design centre which got a set up for a tour at the Kolher center. The tour was spectacular, and that night we retired to the Wisconsin around where we had some delicious steak frites (I recommend it!). Our waitress was Olivia, which did a good job. The next morning we got up and went back to the Wisconsin Room had a delicious breakfast. Sam was our waitress. We liked her not only because she was sweet and professional, but it was also interesting to hear how some of the locals lived Destination Kolher. That and we thought her a little kid that she told us about was adorable! We did some shopping is at the local shopping centre and came back to grab some shakes at The Green House. Now I will admit this is where the part of the trip was not so great. The manager there named Ayana was completely rude and disrespectful when we tried to ask for a highly recommended sundae. We were mortified by her behaviour. No worries, when we talk to the front desk, a manager by the name of Shuvi took care of the matter immediately!!! We fetl way better and continued our trip for the coming days. However, one of the best part of the trip was the tour of the hotel that was given by Ingo. One of the first amazing things that we found out was how the name international club came to be. The story is so beautiful and yet so American at the same time. Both my partner and I just felt amazing and we are proud to be Americans. Something that we, given the current climate in the country, is tough to feel from time to time. And yet here is a getaway to a five star resort that takes away all those woes in worries. Lastly, we have to give a shout out to our Cleaning Lady Sultane who did a fantastic job. Every time we went back in the room, she left a cleaner than when we left it. And the turndown service was top tier! So, to sum it up, if I had to write American Club on a scale of 1 to 10, I will give it a 15. Even that number is not doing it justice. It is arguably one of Wisconsin’s best secrets, if not America’s. I highly highly highly recommend American Club. Save your money for one of the most amazing stays you whatever experience. I know we’ll be back for sure. :-)