The American Club

Great stay at the American Club! Lived up to the expectations. We're staying in MKE for a couple weeks and heading to American club for the weekend. It was suburb. The staff was incredible. We received a room upgrade from the AMEX FHR perk along with a bottle of win. We also loved the chocolate turtles. Having an in-demand shuttle was also great. We enjoyed the Kohler Design Center and tour. Loved this weekend. Only point of improvement: we didn't really care for the pub in the hotel. The breakfast and everything else was great.

Wonderful winter getaway! Everyone went out of their way to make our stay memorable. Enjoyed the history tour from the concierge, deep soaking tub in our room and relaxing day at the spa. Breakfast in the Wisconsin Room featured French pastries made on site and Sarah made delicious suggestions for our entrees. Dinner at Blackwolf lodge was very cozy, the pork chops were really good. Ended our stay with a stop at Frozen Fairways which was really beautiful, even tried our hand at curling! We were able to go midweek and take advantage of a number of specials. Highly recommend!

I love this place! The history itself is enough to make you want to go there. A late 1800s early 1900s brick building back from immigrant days and that's exactly who resided there. Now it is a wonderful five star five Diamond Resort with multiple restaurants, Golf courses, and a relaxing spot. If you go at Christmas time it is like a magical place.

Tops in every detail….room, service, restaurant, amenities. Customer service was awesome in every area…room stewards, front desk, bell services, concierge, restaurant staff…exceptional. Expected the best and received it from the beginning.

Our room reservation was totally fouled up despite having spent 20 minutes on the phone with their reservation specialist over a month before arriving. This was eventually corrected to my satisfaction but that is not the way to start what is supposed to be a relaxing weekend. Carriage House rooms are supposed to allow access for dining at River Wildlife. Don't bet on that, folks. No tables were available for the entire duration of our 3 day stay. Beware: Even if you are a guest in a suite in the Carriage House, you are required to purchase additional spa services in order to use the spa pool area on Fridays, Saturdays and Sundays. This, I can only conclude, is their definition of 5 star service; a well over thousand dollar per night room but with no pool access unless you buy a massage, pedicure, facial, etc. All in all, not even close to what I expect at this price point. Until their spa policy changes I will not return. Maybe not even then.