Hyatt Regency Kyoto

Our 4th stay-this time for 11 nights. Fantastic location and is actually next door to one of the most amazing temples in Kyoto and a 5 minute walk to a must-do 6am morning service at another temple. Ewe enjoy being out of the downtown big city chaos and the Hyatt Regency, Kyoto provides us with all the luxury we could possibly need!!

The positive experience started from arrival as we were warmly welcomed by all Hotel staff with Dennis leading the way. The engagement by all staff was truly first class. The rooms we had were lovely, spacious with a fantastic outlook on the garden area. Breakfast was of the highest quality. The bar downstairs was sophisticated, and service was again excellent. Location was good by being quite central to many temples and the centre - just a 1.5 kilometre walk to the station.

It is in a convenient location the bus stop is ant the hotel front and 10 minutes of walk to subway/train station. The hotel also has third party luggage delivery services which can send your luggage to airport or next hotel same day. It is very helpful if you plan to stop some where before your next destination.

As a Hyatt Globalist member, we chose to stay at Hyatt Regency Kyoto to celebrate our wedding anniversary. Unfortunately, the experience fell far short of expectations and left us deeply disappointed. Outdated Facilities and Poor Soundproofing The hotel’s facilities are noticeably outdated, with a significant issue being the poor soundproofing in the rooms. Our room faced the parking lot, and we were constantly disturbed by the sound of vehicles at night, which severely impacted our sleep quality. This is unacceptable for a hotel of this brand. Inefficient Service While we understand the hotel may have been busy during the peak season, the inefficiency in service was highly frustrating. For example, requesting extra bottled water took more than 30 minutes to arrive. Additionally, our breakfast order included plant-based milk, which was completely forgotten until we had to remind the staff multiple times. These oversights reflect a lack of professionalism. Underwhelming Dining Experience The breakfast offerings were very limited, and the taste was mediocre, far below the standard we expect from a Hyatt Regency property. We were hoping for a more elevated dining experience but were left disappointed. Inconvenient Location For travelers, the hotel’s location is also quite inconvenient. Public transportation options are limited, with buses or taxis being the only viable ways to reach major attractions. This lack of accessibility adds unnecessary hassle for tourists. Conclusion Our stay fell significantly short of the expectations we have for the Hyatt Regency brand. The outdated facilities, poor soundproofing, inefficient service, underwhelming dining, and inconvenient location collectively marred what should have been a memorable anniversary celebration. For travelers visiting Kyoto, we would not recommend this hotel as an ideal option. We hope the hotel takes these issues seriously and works on improving its facilities and service standards to avoid disappointing future guests. Chinese version : 作為 Hyatt 環球客會員，我們選擇在 Hyatt Regency Kyoto 慶祝與妻子的週年紀念。然而，此次入住的體驗並不理想，令人失望。 設施老舊與隔音問題 酒店整體設施明顯老舊，尤其在房間內隔音效果極差。我們入住的房型面向停車場，每晚都被車輛進出的聲音干擾，影響了睡眠品質。這對於一間品牌酒店來說，無疑是重大不足。 服務缺乏效率 雖然理解酒店可能因旺季而繁忙，但服務效率的低下難以接受。例如，我們要求額外的瓶裝水，竟需要等候超過 30分鐘 才送達。此外，早餐時明確點了植物奶，卻被完全遺忘，導致我們不得不反覆提醒，這樣的疏忽讓人感到不專業。 餐飲體驗未達標準 酒店早餐的種類十分有限，食物的味道中規中矩，完全不符合對 Hyatt Regency 品牌的期待。我們原以為能享受更高標準的餐飲體驗，但事實令人失望。 交通不便 對於旅遊者來說，酒店的地理位置也並不友好。周邊交通選擇有限，僅能依賴公車或計程車到達主要景點，極不方便。 總結 我們此次入住的體驗與對 Hyatt Regency 的品牌期待相差甚遠。設施老舊、隔音差、服務低效，以及餐飲與交通的不便利，都讓這次慶祝週年紀念的行程大打折扣。如果你是旅遊目的造訪京都，這間酒店恐怕並非最佳選擇。 希望酒店能正視這些問題，進一步提升設施與服務水準，避免讓更多客人失望。

The room had the best hinoki bath salts! Plus the toilet opened and closed and warmed me and auto flushed!!! Super amazing! The beds were firm and the view was lovely. Only complaint my daughter had was sirens throughout the one night we were there. I fell asleep super early so heard nothing!