The Cromwell Las Vegas

Tripadvisor rarely disappoints... I saw this has good reviews (the overall rating, did not have time to read individual reviews this time) and booked. Boy was I disappointed! First the good, don't want to be all negative: 1) very friendly and helpful staff through out resort 2) very lenient late check out ($50 for 4 extra hours is a good deal if you ask me) 3) very easy check in/check out process since smaller hotel The bad: 1) dirty rooms (first one was SO dirty but then friendly staff moved me to a much less dirty room, but still not 100%) 2) lobby and grounds look a bit neglected like needs a good coat of paint and some cleaning (like inside elevator spills and stains... yuck) 3) very dark rooms. I have to use the light of my cell phone to make coffee, this is because the shower part of the bathroom blocks the window and they don't have a lamp standing on that dresser to make up for it 4) no room service and only one restaurant (which you can do take out in), which is delicious, but only open after 4:30pm. This would be not too bad if Uber eats staff were allowed to go upstairs to bring food to your door to make up for no room service, but they are not. 5) $60 resort fee/night... for what? I don't know. Pool only open on weekends, and I stayed during the week. This is for internet and gym only. Crazy. The negatives just outweighed the positives for me.

The TV stopped working on our second night stay. Despite notifying the front desk and having an engineer visit my room twice, the issue wasn’t resolved until the next morning when Engineer Heather reset the connection. What’s more frustrating is that after repeated complaints, the only compensation offered was the waiver of a single day of resort fees — which does not reflect the inconvenience I experienced nor did I receive. The sink also backed up with sewer water and maintenance came in promptly. I emailed the general manager, manager and concierge with no reply!

This USED to be my favorite Caesars property, but I will not go back after my visit this week. I had a nice suite, but could never relax in the living room, because the tv was broken. In the bedroom the tv sound was set up to come out of a sound bar, that I had no remote to, so every morning I had to get out of bed to manually turn on the sound bar to watch the news. Maintenance came to look at both tv’s, but quickly said he couldn’t fix it, and someone would be in touch —never heard back from anyone the rest of my stay. My room also had a pinball machine, that was basically decoration, because it didn’t work. I didn’t get housekeeping for the first 3 days, even though I opted in for it at check-in. I texted a few times with Ivy and the excuse was they were short staff, but on the third day after complaining to a manager, it took less than 10 minutes to finally get someone to come and clean my room. At the end of my stay, I requested a bellman, to come and help me with my many bags, after waiting 20 minutes, I dragged them down myself, only to see the bellman hanging around the front desk, like he had nothing to do.

This was my very first time in Las Vegas, and I couldn’t have asked for a better introduction to the city than meeting Robert behind the bar. From the moment I sat down, he went above and beyond to make me feel welcome. Robert wasn’t just serving drinks—he was creating an experience. His energy, friendliness, and genuine passion for what he does made a huge impact. He took the time to talk with me, made some incredible drink recommendations (and nailed every single one), and made me feel like more than just another tourist passing through. In a city full of flashy distractions, Robert stood out because of his authenticity and hospitality. He turned what could’ve been a regular night out into a truly memorable part of my Vegas story. If you ever find yourself at his bar, consider yourself lucky—he’s the kind of person who makes your whole trip better. Thank you, Robert. You crushed it!

Bloody sheets on the bed upon arrival and little boys clothes in the dresser. I don't know if the sheets were ever changed from the previous occupants of the room or if housekeeping didn't check them before we got there. In any case, WE WILL NEVER BE BACK TO THIS HOTEL!!