Four Seasons Hotel Las Vegas

Las Vegas, Nevada

9.5 Superior Luxury

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Choose Your Room

We recommend booking a stay with free cancellation in case your plans change. Accessible rooms

B1K
Superior Room, at Four Seasons Hotel Las Vegas

Superior Room

  • One king bed, One rollaway or one crib (An additional fee applies for rollaway.)
  • 3 adults, or 2 adults and 1 child
  • 500 sq feet (46 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 307 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $307 /nt
$1,213 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $444 /nt
$1,678 for 3 nights
includes taxes & fees
Price breakdown

A1K
Deluxe Room King, at Four Seasons Hotel Las Vegas

Deluxe Room King

  • One king bed
  • 3 adults, or 2 adults and 1 child
  • 550 sq feet (51 sq meters)
  • 35th to 39th floors

USD $ 323 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $323 /nt
$1,268 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $464 /nt
$1,746 for 3 nights
includes taxes & fees
Price breakdown

CAK
Stadium View Room King, at Four Seasons Hotel Las Vegas

Stadium View Room King

  • One king bed, one rollaway or one crib. (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 1 child
  • 560 sq feet (51 sq meters) (average size) . 35th to 39th floors
  • One full marble bathroom

USD $ 327 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $327 /nt
$1,281 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $469 /nt
$1,763 for 3 nights
includes taxes & fees
Price breakdown

H2D
ADA Accessible Deluxe Room with Roll-In Shower, at Four Seasons Hotel Las Vegas

ADA Accessible Deluxe Room with Roll-In Shower

  • Two queen beds, One crib
  • 3 adults, or 2 adults and 2 children
  • 550 sq feet (51 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 347 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $347 /nt
$1,349 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $494 /nt
$1,848 for 3 nights
includes taxes & fees
Price breakdown

CAD
Stadium View Room Queens, at Four Seasons Hotel Las Vegas

Stadium View Room Queens

  • Two queen beds, One crib
  • 3 adults, or 2 adults and 2 children
  • 560 sq feet (51 sq meters) (average size) . 35th to 39th floors
  • One full marble bathroom

USD $ 347 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $347 /nt
$1,349 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $494 /nt
$1,848 for 3 nights
includes taxes & fees
Price breakdown

A2D
Deluxe Room Queens, at Four Seasons Hotel Las Vegas

Deluxe Room Queens

  • Two queen beds, one crib
  • 550 sq feet (51 sq meters)
  • 35th to 39th floors
  • One full marble bathroom

USD $ 347 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $347 /nt
$1,349 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $494 /nt
$1,848 for 3 nights
includes taxes & fees
Price breakdown

H2H
ADA Accessible Deluxe Room, at Four Seasons Hotel Las Vegas

ADA Accessible Deluxe Room

  • Two queen beds, One crib
  • 3 adults, or 2 adults and 2 children
  • 550 sq feet (51 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 347 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $347 /nt
$1,349 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $494 /nt
$1,848 for 3 nights
includes taxes & fees
Price breakdown

HAS
ADA Accessible Superior Room, at Four Seasons Hotel Las Vegas

ADA Accessible Superior Room

  • One king bed, One rollaway or one crib (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 1 child
  • 500 sq feet (46 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 384 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $384 /nt
$1,474 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $444 /nt
$1,678 for 3 nights
includes taxes & fees
Price breakdown

H1H
ADA Accessible Superior Room with Roll-In Shower, at Four Seasons Hotel Las Vegas

ADA Accessible Superior Room with Roll-In Shower

  • One king bed, One rollaway or one crib (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 1 child
  • 500 sq feet (46 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 384 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $384 /nt
$1,474 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $444 /nt
$1,678 for 3 nights
includes taxes & fees
Price breakdown

HAH
ADA Accessible Strip View Room with Roll-In Shower, at Four Seasons Hotel Las Vegas

ADA Accessible Strip View Room with Roll-In Shower

  • One king bed, One rollaway or one crib (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 1 child
  • 500 sq feet (46 sq meters) (average size). 35th to 39th floors
  • One full marble bathroom

USD $ 403 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $403 /nt
$1,540 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $564 /nt
$2,086 for 3 nights
includes taxes & fees
Price breakdown

BAK
Strip View Room King, at Four Seasons Hotel Las Vegas

Strip View Room King

  • One king bed, one rollaway or one crib. (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 1 child
  • 500 sq feet (46 sq meters) (average size) . 35th to 39th floors
  • One full marble bathroom

USD $ 403 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $403 /nt
$1,540 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $564 /nt
$2,086 for 3 nights
includes taxes & fees
Price breakdown

BAD
Strip View Room Queens, at Four Seasons Hotel Las Vegas

Strip View Room Queens

  • Two queen beds, One crib
  • 3 adults, or 2 adults and 2 children
  • 500 sq feet (46 sq meters) (average size) . 35th to 39th floors
  • One full marble bathroom

USD $ 423 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $423 /nt
$1,608 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $589 /nt
$2,171 for 3 nights
includes taxes & fees
Price breakdown

P1K
Strip View Studio, at Four Seasons Hotel Las Vegas

Strip View Studio

  • One king bed, One sofabed, or one one rollaway and one crib (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 2 children
  • 810 sq feet (75 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 646 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $646 /nt
$2,365 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $867 /nt
$3,118 for 3 nights
includes taxes & fees
Price breakdown

U1K
Four Seasons Executive Suite, at Four Seasons Hotel Las Vegas

Four Seasons Executive Suite

  • One king bed, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 2 children
  • 810 sq feet (75 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 686 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $686 /nt
$2,501 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $917 /nt
$3,288 for 3 nights
includes taxes & fees
Price breakdown

PSS
Stadium View Four Seasons Executive Suite, at Four Seasons Hotel Las Vegas

Stadium View Four Seasons Executive Suite

  • One king bed, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaway.)
  • 3 adults, or 2 adults and 2 children
  • 810 sq feet (75 sq meters). 35th to 39th floors
  • One full marble bathroom

USD $ 686 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $686 /nt
$2,501 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $917 /nt
$3,288 for 3 nights
includes taxes & fees
Price breakdown

S2D
Stadium View One-Bedroom Suite Queens, at Four Seasons Hotel Las Vegas

Stadium View One-Bedroom Suite Queens

  • Two queen beds, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaways.)
  • 3 adults or 2 adults and 2 children (3 children if the third child is under 2 years of age)
  • 1,100 sq feet (102 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 706 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $706 /nt
$2,569 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $942 /nt
$3,373 for 3 nights
includes taxes & fees
Price breakdown

HAK
ADA Accessible Stadium View One-Bedroom Suite, at Four Seasons Hotel Las Vegas

ADA Accessible Stadium View One-Bedroom Suite

  • One king bed, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaways.)
  • 3 adults or 2 adults and 2 children (3 children if the third child is under 2 years of age)
  • 1,100 sq feet (102 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 706 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $706 /nt
$2,569 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $942 /nt
$3,373 for 3 nights
includes taxes & fees
Price breakdown

S1K
One-Bedroom Suite, at Four Seasons Hotel Las Vegas

One-Bedroom Suite

  • One king bed, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaways.)
  • 3 adults or 2 adults and 2 children (3 children if the third child is under 2 years of age)
  • 1,100 sq feet (102 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 706 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $706 /nt
$2,569 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $942 /nt
$3,373 for 3 nights
includes taxes & fees
Price breakdown

PSK
Stadium View One-Bedroom Suite King, at Four Seasons Hotel Las Vegas

Stadium View One-Bedroom Suite King

  • King bed, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaways.)
  • 3 adults or 2 adults and 2 children (3 children if the third child is under 2 years of age)
  • 1,100 sq feet (102 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 706 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $706 /nt
$2,569 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $942 /nt
$3,373 for 3 nights
includes taxes & fees
Price breakdown

T1K
Strip View One-Bedroom Suite, at Four Seasons Hotel Las Vegas

Strip View One-Bedroom Suite

  • One king bed, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaways.)
  • 3 adults or 2 adults and 2 children (3 children if the third child is under 2 years of age)
  • 1,100 sq feet (102 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 766 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $766 /nt
$2,773 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $1,017 /nt
$3,628 for 3 nights
includes taxes & fees
Price breakdown

HSK
ADA Accessible Strip View One-Bedroom Suite with Roll-In Shower, at Four Seasons Hotel Las Vegas

ADA Accessible Strip View One-Bedroom Suite with Roll-In Shower

  • One king bed, One sofabed, or one rollaway and one crib (An additional fee applies for the rollaway.)
  • 3 adults or 2 adults and 2 children (3 children if the third child is under 2 years of age)
  • 1,100 sq feet (102 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 766 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $766 /nt
$2,773 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $1,017 /nt
$3,628 for 3 nights
includes taxes & fees
Price breakdown

DSK
Valley View Suite, at Four Seasons Hotel Las Vegas

Valley View Suite

  • One king bed, One sofabed, one rollaway and one crib (additional fee applies for the rollaways), or two rollaways and one crib
  • 4 adults, or 2 adults and 3 children
  • 1,700 sq feet (158 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 1,705 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $1,705 /nt
$5,969 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $2,334 /nt
$8,107 for 3 nights
includes taxes & fees
Price breakdown

CSK
Sunrise View Panoramic Suite, at Four Seasons Hotel Las Vegas

Sunrise View Panoramic Suite

  • One king bed, One sofabed, one rollaway and one crib (additional fee applies for the rollaways), or two rollaways and one crib
  • 4 adults, or 2 adults and 3 children
  • 1,500 sq feet (139 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 1,780 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $1,780 /nt
$6,225 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $2,434 /nt
$8,447 for 3 nights
includes taxes & fees
Price breakdown

PLK
Stadium View Panoramic Suite, at Four Seasons Hotel Las Vegas

Stadium View Panoramic Suite

  • One king bed, One sofabed, one rollaway and one crib (additional fee applies for the rollaways), or two rollaways and one crib
  • 4 adults, or 2 adults and 3 children
  • 1,500 sq feet (139 sq meters). 36th, 37th and 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 1,818 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $1,818 /nt
$6,352 for 3 nights
includes taxes & fees
Price breakdown

BED AND BREAKFAST

Breakfast Included You have until December 19, 2024 to cancel this reservation without penalty.

USD $2,484 /nt
$8,617 for 3 nights
includes taxes & fees
Price breakdown

HSS
ADA Accessible Stadium View Panoramic Suite, at Four Seasons Hotel Las Vegas

ADA Accessible Stadium View Panoramic Suite

  • One king bed, One sofabed, one rollaway and one crib (additional fee applies for the rollaways), or two rollaways and one crib
  • 4 adults, or 2 adults and 3 children
  • 1,500 sq feet (139 sq meters). 35th and 38th floors
  • One full marble bathroom, plus guest powder room

USD $ 1,818 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $1,818 /nt
$6,352 for 3 nights
includes taxes & fees
Price breakdown

V1K
Strip View Presidential Suite, at Four Seasons Hotel Las Vegas

Strip View Presidential Suite

  • King Bed, One sofabed, one rollaway and one crib (additional fee applies for the rollaways), or two rollaways and one crib
  • 4 adults, or 2 adults and 3 children
  • 2,225 sq feet (207 sq meters). 35th to 39th floors
  • One full marble bathroom, plus guest powder room

USD $ 2,927 /nt

Limited availability.

BEST FLEXIBLE RATE

You have until December 19, 2024 to cancel this reservation without penalty.

USD $2,927 /nt
$10,123 for 3 nights
includes taxes & fees
Price breakdown

Please note, room photos and descriptions are representative of the room category. Actual rooms may vary from what is shown.

About the Hotel

On the southern end of the famous - and infamous - Vegas strip is the amazing Four Seasons Hotel Las Vegas. With guest rooms located on the 35th to 39th floors of Mandalay Bay Resort & Casino, the hotel offers luxurious accommodations in a lively and exciting area. With 424 gorgeously appointed rooms, decorated in soothing neutral colors, Four Seasons Hotel Las Vegas will provide you with all the comfort and relaxation you desire. Soak in your deep marble tub, recline in a plush chair, or gaze out through your floor-to-ceiling windows as the sun rises over the city. You will be surrounded by tranquility while only minutes away from some of the best entertainment and nightlife in the world.

Location

Four Seasons Hotel Las Vegas
3960 Las Vegas Blvd. South
Las Vegas, Nevada 89119

Nearest Airport: LAS

Features and Amenities

  • Dining
  • Outdoor Dining
  • Private Dining
  • Pool Bar
  • 24-Hour Room Service
  • 3 Bars
  • On-Site Amenities
  • Shoe Shine Service
  • Spa on Property
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • WiFi
  • High-Speed Internet Access
  • Multilingual Staff
  • Valet Parking (fee may apply)
  • Outdoor Pool
  • Music & Movie Library
  • Car Rental
  • Outdoor Whirlpools
  • 24-Hour Concierge
  • In-Room Amenities
  • Turndown Service
  • Bathrobes
  • Direct Dial Telephones
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Iron/Ironing Boards
  • Marble Bathrooms
  • Flat-Screen Televisions
  • Luxury Linens
  • Coffee & Tea Facilities
  • Radio & CD Players
  • Floor-to-Ceiling Windows
  • Business
  • Meeting Rooms
  • 24-Hour Business Center
  • Conference Facilities
  • Family
  • Cribs
  • Babysitting
  • Kids Pool
  • Children's Amenities
  • Children's Menus
  • Strollers
  • Rollaway Beds
  • Nearby
  • Shopping
  • Restaurants
  • Casinos
  • Golf
  • Nightlife
  • Theatres
  • Interests
  • City

Reviews for Four Seasons Hotel Las Vegas

Hate Vegas, LOVE this Four Seasons!

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Love this Four Seasons! The service is perfection and it's the only hotel we stay at in Las Vegas. We stay a couple times a year and it's always a pleasant experience. This past trip last month I need a little something special and Kalmeeta Solanky in the spa went above and beyond to make sure I was taken care of. Thank you FSV! See again soon

maxine_ev - Los Angeles, California


Perfect rooms and top notch staff!

TripAdvisor Traveler Review Rating Reviewed 1 week ago

We have been coming to Vegas for 30 years, and this hotel is our new favorite. We have stayed multiple times this year and will be here several times in 2025. The service, accommodations, and 100% nonsmoking atmosphere makes the entire stay outstanding. Nicole, the director of rooms, has been so helpful for arranging our stays and helping with our room selection so it is perfect. The front desk team, housekeepers, and staff outside assisting with vehicles are also fantastic. Everyone is very friendly and helpful. We look forward to coming back soon and staying with you again - thank you!

262StephanieP - Jefferson City, Missouri


Will Stay Again

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

Great hotel at one end of the strip. I love how people talk about there's no casino - which is true - but there's literally a "trap door" to get into the Mandalay Bay casino. So, you get the best of both worlds at FS. You will be met by multiple people every time you arrive, return or depart. The rooms are quite large and recently re-done. The lobby and bar area are nice, smaller and quiet compare to what you find in LV. Weekend brunch is the legendary version this hotel brand has offered since the 1990's. We will definitely stay again. Easy check in and check out - similar to another hotel within a hotel along the strip. Buyer beware: The Spa Bar is no longer walk-in and traffic along the strip is at an all-time insane high.

Julie H - Sonoma County, California


Decent hotel if you don't mind waiting 6 hours to get a room

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

I arrived on a Friday afternoon at 5pm. I booked a Strip View room and upon check in was told the room wasn't ready. Was told they would rush and try to get it ready within the hour. An hour passed an it wasn't ready. I had a dinner reservation at 8 and seeing as I needed a room to get ready, I told the front desk that I would accept any available room. "Sorry sir, were at a high occupancy last night and fully booked tonight" I went online to check availability, and for the 3 nights that I was there all but Executive and One bedroom Suites remained. I was told that the only way I would get a suite would be to pay for the difference in rate. I refused and suggested that all I needed was a room for 30 minutes to change and shower . After that, I wouldn't require a room until after 11pm. Manager came out, apologized repeatedly but denied my request. I contemplated booking another hotel and cancelling this but again, the Four Seasons denied this and said I would be charged a full night penalty if I did. They checked my bags, I went to dinner. Came back at 11:35pm and the room STILL wasn't ready. I finally got keys at 11:55pm and without one single apology. Received a call from a manger the next morning to apologize. I asked for a rate reduction for the 1st night and she made it seem as if I was asking for a million dollars. 2 hours later and they agreed to a discounted rate. I understand rooms may be delayed, but it was the disinterested attitude from the management that made it unpleasant. (If the hotel is reading this, save the prewritten canned response. The matter has been settled and I don't wish to follow up any further)

kimmF638FS - Zurich, Switzerland


Great stay at a wonderful hotel

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

Hotel was fantastic. From housekeeping to concierge, everything was top notch. Made my stay very enjoyable. Conference area was great and food was fantastic. The main thing that made my stay more enjoyable was the attentiveness of the staff. Always nice to be greeted by a room attendant or maintenance staff.

Quest00234800953


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