Vdara Hotel & Spa

I booked 2 rooms. We arrived at 11:45 AM and tried to check in. They said there were no rooms available yet because the check-in time was 3 PM. We said we didn't need 2 rooms on the same floor. We said any room on any floor would be fine. We were so tired, but we left our bags and waited. They said they would send a text message when the room was ready. However, we waited until 3 PM and didn't receive a text message. So we went to the front desk around 3:30 PM to ask. They said the room wasn't ready yet. . Then they told us again. They said the room on the same floor wasn't ready. So we told them again that we didn't need 2 rooms on the same floor. They said they would send a text message when the room was ready. We still didn't receive a text message, so we went to the front desk again around 6 PM to ask. The staff said the room was ready. We waited until 6pm and didn't receive any text messages even though we were tired. When we complained why they didn't send us a text, they said it was a system error. I don't understand. When we arrived at 11:45am, we saw that everyone else had checked in and their rooms were ready. We told them that we didn't need 2 rooms on the same floor, but your staff kept checking us on the same floor and made us tired for 6 hours. Then we got our keys. Feeling tired, we tried to open the door, but it wouldn't open. We went back to the front desk. Your staff checked our card key and told us that they had written the wrong room number. This was the worst experience. We've stayed at Vdara 5 times in Vegas and this was the most disappointing.

Great staff, I spoke with Floyd Anderson, part of the security team at the hotel. I felt secure but not unnecessarily restricted. The accommodations were first class and the rooms had all the bells and whistles. The hotel is close enough to the strip to get where you need, but far enough to avoid any unnecessary traffic.

Friendly staff, great Bloody Mary and coffee. 24 hour market is convenient. Beds were comfy and rooms were clean. Fitness center was decently sized and had adequate equipment. Overall great experience and a perfect location to everything

It is a beautiful MGM property. Separate from a casino offering a quiet atmosphere. Very comfortable and accommodating. Mike Philogene, who is a member of the Vdara security staff, was especially helpful and professional. He is a fine rep for the company.

The one bedroom suite we had was fine overall albeit tight and nowhere to really hang clothes properly. It was also dusty and not patrticularly well kept with several things not working. Also while it came equipped with cooking and eating facilities they provide literally nothing...including bottled water. You have to ask each time which for a costly luxury suite is pretty pathetic. The Vdara itself is busy and truly sparse. The one Starbucks is lousy I'm afraid...with harassed staff that dont much care. So different from the Aria next door where they have really nice cafes and patisseries - but its quite a walk away.