Andaz London Liverpool Street

Andaz London Liverpool was in a great location. We loved being able to go out and hop right on the tube. We didn’t explore “The City” neighborhood around the hotel, but we loved being able to get where we needed to be quickly and easily. The buffet and a la carte breakfast options on site were very good. I would absolutely recommend staying here.

We booked this hotel for our delayed anniversary trip. Whilst the price was reasonable and initial impressions with the small but boutique foyer were good it soon went downhill. We booked a king room with breakfast for two nights. The room was dark and smaller than expected with no natural light. The room was adjacent to what I can only describe as a central silo shaped space. This housed the lifts and access to all floors. The room looked tired and dull given no natural light or view of the city. One of the main issues with the room and the silo space was the noise. We were there on the 4-5 December 2024 and the hotel had Christmas events on in the evening up until midnight both nights. The echoing noise would fill the silo and come through the fire so loud it was as though the party was in our room. There were no other rooms available so we were stuck there. We didn’t sleep comfortably on both nights not only cos of the Xmas events but also because of the general business being conducted by the staff in the hotel. The noise of glass bins being emptied and furniture being moved about also echoed up the silo and into our room. The soundproofing of the room door was very poor and acted as a speaker for the silo noise and anything walking passed the room. So our stay was greatly hindered because of this and left us feeling very disappointed and feel like the 5* hotel status.

Noises from above my room with people talking at 5am, towel or sheets shooting down a laundrette shoot every 10 minutes & staff entering our room at 9.30am to refill the drinks fridge, prior to our departure. This hotel is not a 5 star rated offering in my opinion.

You'll enjoy every aspect of your stay, from the staff and atmosphere to the rooms and location, all designed to provide a memorable experience. A very pleasant stay with respectful and prompt service. Thanks to all who contributed to the good and positive atmosphere.

I’m giving 5 stars despite an out of character experience. The good Location at Liverpool street tube/ rail centre is awesomely convenient. Staff are friendly. Rooms are ok size and free soft drinks!! Champagne / Prosecco welcome! The bad. There was a plumbing event and our checkin was repeatedly delayed—- two separate incorrect estimates of new times. We eventually got in at about 5 pm. Losing valuable holiday day in a practical sense. They compensated us fairly however. Good front desk people communicating a bumbling or unpredictable repair job? It happens.