Claridge's

We just came back from a one night stay, which was unforgettable. The room blew us away and truly exceeded our expectations. Every member of staff we met went out of their way to make our stay memorable. There were so many personal touches (some big, some small) which really did make us feel like valued guests. The service at breakfast is the best service I think I have ever had at a restaurant. Of course, the hotel itself is stunning as well. I truly don't have a bad word to say and will certainly be coming back again!

Absolutely incredible! The rooms were amazing. They were clean, organized, and the beds are very comfy! Everyone was super nice and helpful! The two restaurants downstairs were very good! This hotel was very family friendly! Extraordinary!!!

Party of 6 for a champagne afternoon tea. Beautiful salon, lovely music, which was uplifting, but not intrusive. Excellent choice of finger sandwiches, cakes, scones and teas. Staff were very friendly and helpful. Delighted to see that the hotel is now happy to permit very well behaved dogs. Let’s hope many more venues in London will follow suit. We will certainly go back soon 😁

We have pretty much stayed in most 5 star hotels in London except this one…. It was a disappointment to be honest. Let me tell you why. We had a big expectation about Claridges bar and its cocktails. We expected art dec through and though. Well here is what I would do as the general manager. 1. Throw out those awful red leather and teak wood chairs in the bar. They are not easy on the eye and completely out of place. 2. Change the colour scheme to black and gold. 3. Get the lighting right, buy art deco themed lighting 4. Get rid of that awful dress shop music, let’s have some 1930’s stuff 5. bring on the candles I ordered a cocktail and it’s the worst version of it I have ever tasted. To the chief. Order “the last word” put in a flask then head of to The Pancras hotel, sir Gilbert Scott bar and compare their version. Loved the room, air con that went to 16.. The bathroom was vey small, larger people would find it hard to move around the WC to open and shut the door. The bath was small too. My main gripe is the bar which is why we paid £700 per night to stay. Let’s hope someone can put their hand the pocket and turn the bar into what the imagination thinks it should look like and if you need a true mixologist, go to La Fabrique in St Malo to employ the lovely girl who doesn't know the magic she makes with cocktails. I told her to expect a call from London. She does believe me but I know a cocktail specialist when I meet one.

From the moment we arrived we felt so special. When we checked in, the lady on reception (I’m so sorry I can’t remember her name) was so kind and said she would let us know when our room was ready. We were so excited we tried to check in early as we wanted to take in and experience every minute of our wonderful stay. She then contacted us to say our room was ready but what we didn’t realize was her Duty Manager Tayyab Din had arranged for us to have a Junior Suite with a Balcony. She introduced us to Tayyab and then showed us to our room. Tayyab was so kind and greeted us with a warm smile. He ensured us we would love the room. How right he was. We would personally like to thank him. On entering the room my husband and I were blown away with how beautiful it was. Tayyab had also arranged for Birthday treats and offered us a drink which was delivered to our room. We enjoyed our drink and sweet treats on one of our balconies. The lady showed us everything in the room which is why I forgot her name as I was overwhelmed. We would personally like to thank her also. The hotel staff from meeting and greeting us at the door on arrival to checkin was bespoke and unforgettable thank you. The staff anticipated every need and delivered impeccable service with genuine love for the hotel. Staff everywhere seemed genuinely happy greeting us as we passed them in the corridors with “good afternoon or how are you today?” We didn’t think it could get any better but it did. Claridge’s focuses on a unique and personalized approach which made us feel so special to our needs and preferences. We had breakfast in the morning and again this was outstanding service from the minute you arrive, throughout breakfast to the minute you leave. Nothing was too much trouble and everyone greeted you with a smile. We would like to thank Robert so much he looked after us and nothing was too much trouble. Keep smiling Robert. Attention to detail is everything and the staff strive for high standards which made our breakfast enjoyable. I know quite often staff from behind the scenes in the kitchens that prepare the amazing and tasty food, cleaners that keep your room immaculate, turndown service etc don’t get mentioned so we would like to thank all of them personally who are just as important and made our stay so perfect. We experienced Afternoon Tea and this was also amazing, magical and an unforgettable experience. We would like to thank David who looked after us and created an unforgettable dining experience. He was genuinely interested in our needs and smiled throughout our service. My husband and I have stayed in many 5* Hotels around the world as we like to indulge in a bit of luxury now and again after working so hard, The Plaza in New York being one but Claridge’s Hotel and staff go above and beyond our expectations, Claridge’s are Simply the Best, better than all the rest. Don’t ever lose the qualities you offer and the wonderful amazing staff you have. Thank you again so much from my husband and I. We will be back.