The Kensington

We came up to London to celebrate my wife's birthday. We often stay in hotels. Not every weekend. But often enough to know what a good hotel looks like. The Kensington is way beyond good, and they should be proud (as I’m sure they are) of their hotel and their team. The hotel was magical, in so many ways: - The staff effortlessness care, attention, love for the hotel and its guests, helpfulness and willingness to go that extra mile. Very special indeed - The hotel décor, cleanliness and layout - The amazing food (and errrrm drink 😉 ) - The warm ambience Our stay, albeit short, will live very long in the memory I would like to give a big shout out to: - Thomas Keating. One of life's good guys. Friendly, warm and helpful - Daisy. Exceptionally helpful. You can't help but like her. Wonderful manager. - Addy (cocktail bar). Really helpful and friendly - Young girl at breakfast. Cannot remember her name. So friendly and helpful* *Thomas - not sure what her name was. Early 20s. Please pass on my thanks The whole team were simply brilliant. To the extent that I would do everything that I could to stay there again. I would recommend this hotel to anyone. It's more of a boutique hotel than a large hotel, but it doesnt really feel small inside. The decor is amazing. Thanks once again to the team at The Kensington. Showing your competitors how it should be dine

I had a terrible reception and service from the night receptionist. She simply said there were no rooms available and even tried to blame booking.com. The conversation escalated, and suddenly, rooms became available. However, she still tried to place us in inferior rooms. It’s hard to believe I had to go through this situation with my wife at a place I used to visit, but I definitely won’t be returning.”

We stopped in London on the way to Toronto and stayed in The Kensington Hotel as we have done many times in the past. The Lobby Bar and the Restaurant are top notch! All was perfect, special thanks to the Receptionist Boyan for his prompt and professional hospitality!

Highly recommend a stay here. It was my first time in London and I will go back to purposely stay here. The hotel is immaculate. The food menu although not my taste, did look nice. The staff are genuinely warm and welcoming giving an overall inviting feel. I'd like to give a special mention to the lovely doorman who was particularly nice and I'm sorry I didn't get his name. Hotel staff are very helpful as regards directions, advice and accommodating dietary needs.

It’s my third time staying at the Kensington Hotel in London. But by far this visit is absolutely the best sense I’ve noticed such a vibrant change and a more welcoming staff.. thank you, Harvey for making us feel like friends in such a gloomy city..