One Aldwych

One Aldwych in Covent Garden is a perfect blend of luxury, comfort, and style. From the moment you arrive, the staff make you feel welcome and go above and beyond to ensure your stay is exceptional. The rooms are modern, beautifully designed, and filled with thoughtful touches that make you feel right at home. Dining at Indigo is a highlight. The entire menu is gluten- and dairy-free, yet every dish is bursting with flavor and presented with care. The Lobby Bar is equally impressive, offering expertly crafted cocktails in a vibrant yet relaxed atmosphere. The wellness facilities are incredible, particularly the pool with underwater music—a unique and relaxing experience. The location is unbeatable, right in the heart of Covent Garden, with theaters, shops, and landmarks just a short walk away. One Aldwych delivers on every level, from exceptional service to attention to detail. It’s not just a hotel; it’s an experience that leaves a lasting impression. I can’t wait to return!

This is the most incredible hote I have ever stayed in. My husband and I came to celebrate our anniversairy and our 4 year old daughter, Chloe, tagged along as usual. We were greeted by your lovely concierge Cecelia, who showed us to our rooms and went the extra mile to make sure we had all the necessary information. The room itself was spectacular! Incredily beautiful and luxurious. We even had a celebratory cake on our table. The spa facilities were excellent and dinner in the bar was superb. Our waitresses were amazing, friendly and attentive, particularly Julia. Chloe had a brilliant time with all the provided colouring supplies. Not to mention the food was delicious at dinner and breakfast. Thank you so much to all of the staff, we will definitely return :)

The concierge team did an excellent job of lining up restaurant reservations from Michelin 2-star to gastropubs. The hotel accommodations are excellent. A wonderful bar with a menu of specialty, holiday drinks. We enjoyed the Charlie and Chocolate Factory tea despite being the oldest guests. Christmas Day lunch was also outstanding, better than the prix fixe menus at some other top-end restaurants. The location, at the south edge of Covent Gardens, is not that close to tube stations, but cabs are always available. For us, this was a “Mayfair experience” at a much better price.

This hotel is outstanding! From the very moment we were met by the team at the door, to picking up our bags at the end of the day - every moment perfect. The staff are friendly , professional, and super helpful. The room was spacious, beautiful, clean, and generally lovely. I would recommend One Aldwych to everybody and is maybe one of the nicest hotels I've had the pleasure of staying in.

1st I have to say that the room is marvelously decored, with quality furnitures and amenities. Bed is also very comfortable and even in the 1st room category, we had enough Space for our 3 nights stay. Then, a few points comes out : - as soon as you are using water inside the bathroom, there is strong noise coming. You have also a lot of noise coming from the outside in it (not in the room) so door should be closed at all Time to keep the relaxing atmosphere of the room - except the French receptionist and one of the Bell boy, staff seems not very pleased to welcome and say hello. When we dropped of our bags upon Check out, we have indicated that the 2 shopping bags on top should be carry on carefully as there were some very fragile Christmas presents inside. The gentleman who takes them replied « if so you should have puting them inside your suitcases » well… - before making reservation, we called to check if the concierge service can helps to get tickets for Harry Potter studio even if they are sold out online. As we’ve got a positive reply, we have decided to book this property and ask the concierge. The direct reply was « no we cannot help go online » - Our Eurostar has been unfortunately cancelled a day prior our departure. As soon as informed, we came at the desk to ask if they can accommodate us and provide the rate. The manager on duty wrote a rate on a paper and says « we invite you to go directly to booking.com, you will have a better rate ». Why are you not directly apply the same rate and avoid you the commissions that they are taking? It is not exactly the service we were expected, especially for a Sunday night at more than €1000 for standard room. - last point was the most disappointed one : The breakfast. 1st day, we waited 15 minutes to have someone coming to take our order and again 20 minutes to get our order done even for a very simple request. I had waffles that was not as it was fried. Second day, still without any smile or any sympathic word, my boyfriend get its frozen bad quality croissant (€8 each !). As soon as he finished, my omelette came so we did not ate in the meantime. He had also ordered some coffee which was full of coffee grounds inside ! When you ask people to provide 15% service, you should provide 1st quality food and also top service. We feel more like inside a hotel chain than a luxury 5 star hotel. Last point was the spa, where you should scan your room key to access. The floor around the swimming pull is full of scale and salt that procure the intuition that it is not properly clean. I am sure they cleaned it, as our room was spotless, but it did not provide a good first impression. For our extra night, we make the decision to change hotel and loved it. For sure we will come back to London, but not at the One Aldwych