St. Pancras Renaissance Hotel London

This hotel is stunning and gorgeous. After sitting abandoned for decades it was remodeled and brought back to life. Gorgeous ceilings, spacious common areas and beautiful design everywhere. This place is palatial in its size and its beauty. The staff is fantastic and always on top of A+ levels of service. Guestrooms are small because the building is so old (there were not originally bathrooms in each room until the renovation ), but they have black-out curtains, comfortable beds and very attentive housekeeping. It is not cheap, but it is 100% worth every penny. In addition, the hotel is located across the street from Coal Drops Yard, the King's Cross Tube Station and lots of shopping, restaurants and parks.

We stayed for one night over the Easter weekend. We were thrilled with everything - the room was ready when we arrived at the hotel at 10.30am expecting just to drop our bags before heading out for the day. The room and bathroom were beautiful, spacious and immaculate. The bed was very big and exceptionally comfortable with sheets that felt high quality. Breakfast was wonderful, a great choice and the food all tasted such good quality. The staff were so kind, lovely and attentive, they couldn’t do enough for you. Overall I loved this hotel and will be back.

Excellent service and staff at reception desk. Rooms nice and spacious, though a tad bit dated and not optimally clean, as one would expect from a 5*. Food options were great, and so too were the drinks. Service hit and miss in the Hansom but excellent in the Booking Office. Overall, a nice experience, but there is some scope for improvement.

A great hotel in a central location. The hotel was perfect for using the underground or railroad. The quality of Marriott was there. We loved the beds and blackout curtains in the rooms. A family of 4 stayed in one room and it felt comfortable.

A 3 night stay with my lovely wife. First the good bit. Pretty much all of the staff were polite, helpful, and friendly. Bravo for this. Night 1 was, however... interesting. Firstly, shall we mention the mouse that was running back and forth in the foyer bar (side note: my wife thought it was a big mouse, personally I saw a small rat). The manager explained that they knew about it, and were working on the problem. Wow. Next was the medium rare steak that arrived well done and cold. It had clearly been resting on the 'pass' for so long it had not only cooked on, but gone cold. It was replaced with a decent (hot!) meal with a long explanation about it being a fresh steak, here we brought you some more complimentary fries, and they always serve quickly bla bla, but this isn't really the standard I would expect. As it happens, my wife's meal was cool as well, but not to the point of being inedible. Day 2 saw our room uncleaned until after 6pm, when we went to reception and demanded some service. Someone turned up an hour or so later, and was clearly very unhappy at having to be there. The last day was equally surprising. My wife dropped an item, and I had to go searching under the bed for it. The only word I can use is DISGUSTING. There was an empty bottle, pieces of paper, and various other bits of rubbish. Unbelievable that a hotel of this so-called standard can let that happen. We brought all of the above to the attention of reception, and sadly received the expected platitudes. Is anything likely to be done to change the institutional processes? Of course not - its all about the bottom line. We were going to stay at The Savoy, but this hotel was more convenient for our activities in London so we decided to give it a try. Big mistake.