BLESS Hotel Madrid

The hotel is great. Wonderful lobby, kind staff. The “family” room is pretty small, but it works. The water pressure when we visited in the spring of last year (2024) was amazing. It was the best hotel shower I’ve ever had. I don’t know what happened to the plumbing in the past year, but the water pressure was so disappointing this time. It was really bad! Besides that though it’s a really wonderful hotel.

We stayed from Mar 1-4 2025 that was ok. We settled the hotel charge upon check-in. On the day we checked out, we were advised by the cashier that there were no further charge. When I traveled back to HK and checked my credit card statement, there was a charge of EUR 81 without any notification nor invoice. I wrote 3 emails to the hotel and to Palladium, made numerous phone calls and I didn't get any answer. I gave up because the long distance téléphone charge has already exceeded EUR 81. How could a hotel charge customer without approval. They did not answer phone calls or put me on hold. My worst hotel experience.

Really comfortable room which was very quiet in spite of overlooking the street. Staff were invariably attentive and helpful, being very patient with our lack of Spanish. The bar quite lively in the evening, and a good place for cocktails!

Excellent hotel, in a privileged location, with very good services, nice rooms, internet with very good service throughout the hotel, the beds very comfortable, the servibar with good products, and very affordable prices, I will return to that hotel on my next trip

Great hotel with excellent service in a central location. Staff was especially friendly and helpful. Bed was very comfortable. Lobby bar had a nice atmosphere. Only complaint is there is not enough light in the room so it’s not ideal if you need to get work done or when you’re getting dressed/packing.