Urso Hotel & Spa, Madrid

Incredible hotel. We had the deluxe room. So spacious. Staff was amazing and helpful. Breakfast amazing! We were on the street so it could get noisy but added to ambiance and experience. Just fantastic experience and would stay here again.

We stayed here for 3 nights. Our room was facing the Mercado which has a gym with loud base pumping from very early to very late which was not appreciated. The hotel reception area is lovely as is the bar area. Welcome drink token is a nice touch. Sadly the spa was a huge let down and this was the main reason we chose the hotel. We paid €70 for 2 adults to access what can only be described as a cold plunge pool. We couldn’t stay in the pool for more than 5 minutes as it was really cold. Having complained the spa team said the temperature is their choice. Disappointing. Rooms were nice and comfortable. Pillows were very flat though. Location is great - walking distance to lovely cafes and shops. Overall 4 out of 5. Not sure we’d return.

Our stay at the Urso was marvelous. My wife and I arrived very late our first day and feared that we would be unable to find dinner, but Mustafa, one of their servers, quickly helped us receive a fantastic meal. His professional and caring service prepared us for what was to come as everyone we met went above and beyond to make our stay memorable. Luciano, the concierge, helped us get a great room upgrade (We are Hilton diamond members), Miguel and Luis helped us throughout the stay, and then arranged a fantastic breakfast picnic to take to the airport since we had to leave before the hotel breakfast opened. Be sure to enjoy breakfast in the conservatory; the ambiance is gorgeous, and the food is incredible. Their Eggs Benedict is the best I have had. Finally, we had dinner at Casa Felisa, the hotel restaurant, and it was the best of our time in Madrid, beating the two-Michelin-restaurants we visited earlier in the week. If you go, be sure to try their Iberico Ham appetizer and their aged tenderloin. All in all, the best way to sum up the stay is that a lot of hotels have spas, some have really nice spas, but the Urso manages to make the entire experience from the lobby, to the restaurants, to the rooms, as relaxing as their well-appointed spa. 10/10.

This is clearly not 5 star. The room we booked with a park view actually had a view of a brick wall. The shower was not fully operational, flooded out the bathroom, TV not working and neither did the heating properly. One staff member Marcus was particularly disinterested and unhelpful; purporting to be the owner of the hotel 🤣 I wish I had read the other reviews before booking as many are negative. AVOID

Do not go here if you are booking because it has a spa. The spa is very small and you have to reserve a place - when I arrived they had no availability for the day. They also charge you an extra €35 to use the spa. The rooms are also dated - there’s much better 5 star hotels In Madrid