Westin Palace Madrid

The location is fantastic here. It’s a block to the Prado museum, botanical gardens, as well as Retiro park. As mentioned in many reviews, they have just completed a major renovation, and it is now branded as a “Luxury Collection” property. Accordingly, prices have gone up significantly since it was The Westin. The rooms are beautiful, and well appointed. We had a room overlooking the Neptune fountain. I had no issue with the room. It included a Nespresso coffee maker, mini-bar, and a very nice table seating area. I used the fitness center a few times during my three night stay. It’s on the 7th floor, and to access it- you have to change elevators twice, which is a bit awkward. I like the rooftop herb garden, with lavender, Rosemary, Thyme, and other herbs. The issue I had at this property occurred on the second night of my stay. I received a strange call at approximately seven PM. It was a man who said, “I need to enter your room to get a bag that housekeeping left behind.” I immediately said, “No. I do not feel comfortable with that, sorry.” This man did not identify himself as hotel staff, which I thought was very strange. Within the span of 30 minutes, two members of the staff- a woman from housekeeping and a man from security began knocking on my door to gain entrance. I saw them through the peep hole. I allowed them to enter the room, and they began searching my things, asking me if all of the items belonged to me. My traveling companion was on a city tour, so I told them some of the things belonged to the other person. They then said it was a bag of candy they were looking for. When I told them I wasn’t sure if that was a bag of candy belonging to my traveling companion- they left. I ended up taking up about two hours of my evening dealing with the issue with the front desk staff, who were very concerned and understanding The manager made some adjustments on my account, which was a great gesture- but I cannot understand how something like this could happen in a five star hotel. I suppose it was an isolated event, but nonetheless it left me with doubts about the property. As a lifetime Bonvoy Platinum member, I truly had higher expectations.

Beautiful grand hotel with excellent renovation. Room is excellent. Everything is new and beautifully appointed. Breakfast quality is poor however. Would recommend staying once to experience the history and grandeur. They would do well to improve their breakfast food and also include ala carte rather than keeping it as an extra add on that you pay for. Other hotels offer much nicer breakfasts

I am a big fan of this hotel. It was very much in need of a refurbishment and that has now been completed. Excellent location, good staff and a beautiful building. Offers great value for money compared to options such as the Four Seasons. Restaurant was surprisingly good

Just exquisite! We loved this beautiful property. The grand ceiling in the restaurant is spectacular. The room was perfectly appointed. Very attentive service from everyone in the staff. The hotel is very well located and makes touring Madrid a breeze. We will be back.

Wow, what an experience! We were told that the hotel recently underwent a massive renovation, including the rooms, and boy does it show. We stayed in one of the Palace Rooms with a King Bed. Probably one of the largest hotel rooms we have ever stayed in throughout Europe and beautifully appointed. The property is clean and very well maintained throughout. During our stay, we received impeccable service -- from the doorman who greeted us upon arrival, the helpful front desk staff, to the restaurant staff in La Cúpula Restaurant. And that restaurant should not be missed -- excellent food and service and with an amazing wine list and very helpful sommeliers. If you are going to Madrid, definitely stay at The Palace!