The Ritz-Carlton, Dove Mountain

Rodney-sommelier and wine tasting Holly-reception Heidi and Sheila- servers at Core Ernesto and Victoria- hosts at Core ALL the valet staff, Christian at the pool, and consistent housekeeping. I started my review by highlighting the amazing staff we had over the course of our 8-day 20th anniversary trip. They truly made a difference, and I hope management knows how valuable these individuals were to our daily routine. While we were here, we used the Spa, all 3 restaurants, bkfst every day, the ranger station, bikes, hikes, the biz and fitness centers. When we had one small issue with our shower, we called down and James from engineering was up within 10 minutes to look at it, offered to fix it immediately, but since it was around 9 PM told us if we are going to be gone the next day, he would come back and fix it while we were gone. That was it. Our only issue and it was addressed immediately. My wife and I were super impressed. I highly recommend it for couples, but there were plenty of families here too. Fantastic experience.

I’ve stayed at many Ritz Carleton resorts and have always had a great experience up until my RC Dove Mountain experience. I would highly recommend either Lowe’s Ventana Canyon Resort or Hacienda del Sol Resort if you should ever choose to vacation in the Tucson AZ area.

We have stayed at this property numerous times over the past 4 years. The last was about a year ago. Things have changed for the worst. We heard it’s attributed to the manager. Prices are up, have to pay for parking even if you come for dinner. Used to do a free mixology class daily, now it’s $40, prices are up, the menu in ignite is smaller and Prices are up. It’s still a great property but it has a nickel and dime you vibe I am a Marriott platinum member and have upgrade awards and was denied an upgrade even though the hotel was virtually empty.

I think if 10 out of 5 stars was a possibility, I’d make that my rating. This is our second stay at this property, and every minute of it was delightful. I’m a hard core Marriott fan and a picky hotel customer, and the ladies and gentlemen here really shine to make this hotel a gem. First, the property is beautiful, set in the intersection of two mountains and there are stunning surroundings. Our rooms on both visits were upgraded (thanks for recognizing your Elite guests) and were quiet, comfortable and full of amenities. Exactly what you expect at a luxury hotel. The staff are amazing here. Every single person we encountered—from the valet staff, to Nicholas at the front desk, to Dylan downstairs in the bar, were thoughtful, professional, and understand how to deliver service at a five star property with grace. Enjoyed a nice afternoon in the spa and the team there were so terrific as well. Absolutely a perfect visit. Can’t wait to come back again soon.

Wow! What a fantastic hotel!!! We had the royal suite, which has 200 matters of fine design, an amazing desert view from everywhere, a nice balcony, and everything you can imagine. The food was great, the service was excellent. The location is so unique. Beautiful nature in all of its glory.