Diez Diez Collection

Our stay was exceptional, thanks to their outstanding service. From the moment we arrived, the staff went above and beyond to ensure our comfort, greeting us warmly and anticipating our every need. The concierge provided personalized recommendations that made our trip unforgettable. Every interaction felt genuine, and it's clear the team is dedicated to creating a welcoming and seamless guest experience. Moises made our experience excellent!!! We will see you guys soon. Thank you to the entire staff. Muchísimas gracias a todos.

This boutique hotel is an absolute gem – the perfect choice for a stay in Merida! It's tucked away just off the beaten path, but still close enough to all the action that you can easily explore on foot or with one of the fun Diez Diez bikes. Whether you're planning a quick getaway or a longer stay, I highly recommend this hotel for travelers seeking a luxurious experience. One of the things that makes this hotel so special is the unique theming of each room. Many boutique hotels try this, but this one does it with a level of class and sophistication that's truly impressive. The themes are interesting and engaging without being overwhelming. I stayed in the Panerai suite, and I was blown away by the attention to detail and unique character found in every corner. And the bed? It might honestly be the most comfortable bed I've ever slept in! Beyond the beautiful rooms, the staff at this hotel are incredible. They go above and beyond to assist with every need, from recommending local restaurants to helping you find everyday essentials. When we encountered unexpected travel issues, the staff went out of their way to find us a private driver to ensure we made our rescheduled flight. They even helped us find a place to get a broken phone fixed which is truly above and beyond. No request seemed too big or too small. I've always appreciated the personalized service you get at boutique hotels, but this one takes it to a whole new level. It might be the best luxury concierge service I've ever experienced. Don't miss the Fronto Restaurant! This place is a true hidden gem. The drinks are fantastic, and the staff is incredibly knowledgeable when it comes to recommending perfect pairings for each meal. Every dish and every cocktail we tried was even better than the last. Diez Diez, is a 10/10!

My husband and I stayed at this boutique hotel in late December. The location is great and at the same quiet. The place is super chic, clean, modern, and overall amazing. The room was spacious and very comfortable, and the staff were some of the most attentive people I've met at any hotel: Brianda, Elizabeth, Oscar, Juan Manuel, etc were all superb! Since this is a small hotel with only 8 rooms, you truly receive wonderful service and attention, and I highly recommend this to anyone traveling to Merida. Muchas gracias!

We recently stayed at Diez Diez Hotel, and while the decor and aesthetic were undeniably beautiful, our overall experience was marred by poor communication and inconsistent service. Upon check-in, we inquired about extending our stay for an additional night. Initially, we were told that our current room was unavailable and that we would need to upgrade to a studio room for $70 more. We decided to think about it. Later that evening, the same staff member approached us again, claiming that our current room was actually available at the same price but urging us to confirm immediately because it might get booked. This felt misleading, especially since we saw the room listed online for extension at the standard price. In our first room, the water was cold, and the coffee machine was broken. We were told to wait for the water to warm up, but it never did. When we reported this, the hotel moved us to another room, but the same issues with the cold water persisted. The hot/cold water dial was missing its indicator, so it wasn’t clear how to adjust the temperature. We only realized—after two frustrating days—that turning the dial to the left and waiting would produce hot water. The manager did apologize for the inconvenience, which was appreciated, but the gesture felt performative rather than actionable. Despite the apology and an upgrade, there were still basic communication lapses that impacted our stay. When we tried to extend our stay again, the same staff member quoted an exchange rate of 16 pesos to 1 Canadian dollar, which was significantly inflated. When we questioned this, he rudely told us to go to the bank if we didn’t like their rate. Ultimately, we booked the extension online, but even that process was complicated due to extra verification requirements. On our final day, we asked for coffee pods for the Nespresso machine, as these had been provided daily throughout our stay. Instead, room service brought coffee from the restaurant. When we clarified that we wanted the pods to use with the machine in our room, we were informed that, because it was our last day, the pods were no longer complimentary and would cost 170 pesos. This policy felt petty and inconsistent with the service we had received earlier. In the end, we paid 2,500 pesos at checkout, but the experience left us disappointed. The behavior of one staff member, in particular, stood out as rude and dismissive, especially toward women and LGBTQ guests, which was unacceptable. While the hotel’s design is lovely, its service standards and staff training need significant improvement to align with the boutique luxury experience they claim to offer.

Best service, the details and aesthetically pleasing, Best staff, feels like a bead & breakfast but with privacy, because it's small, great location, love the bikes, we were able to ride around the city, very safe area. Highly recommend!!