The St. Regis Mexico City

Possibly the top hotel in Mexico City! The staff is excellent and naturally the service. Mostly excellent decor and the Spa is very nice. The food is surprisingly good inna competitive town. Definitely try the hotel…I would go back. The location is very central, safe and definitely walkable.

The St. Regis is strategically positioned between the best districts making it very convenient for everything and the hotel itself is contemporary, luxurious and with impeccable service. The front office manager and all the staff are attentive and interested in making sure everything is perfect. The St. Regis Butler services is also above and beyond a typical 5-star hotel. Our butler sewed a missing button on my jacket and they press clothes or bring you coffee and unpack or shine shoes- just a very elegant and useful perk. The rooms are very spacious and the floor to ceiling glass opens up the view to all of Mexico City and the bathrooms well appointed with tubs and luxury products Views are beautiful and the breakfast which was included in our rate for Lifetime Titanium members is well beyond you expect- it includes an extensive buffet and a menu and you get both included. Lots of Mexican options as well as Mimosas and champagne are included.

Just checked in to st Regis in Mexico City for 2 rooms . I specially asked 2 rooms either be connected or attached so the kids stay close to us but was given 2 rooms on the same floor but separate from each other .not good . I expected more from st Regis

Outstanding holiday in Mexico City at the St. Regis. Paulina at the front desk went above and beyond to find an excellent room for us overlooking the Diana. Gabriella made sure we were able to book last minute on arrival for the Day of the Dead parade brunch (which was delicious) and also a great view. Tohm, the Manager on Duty was superb and really made sure we had a great experience. Emiliano and Luiz were absolute legends in the Old King Cole bar where we ended up on many nights; and Eduardo and the porters were all amazing and welcoming every day. Housekeeping was excellent and our room kept spotless and fresh everyday including nightly Lindt chocolates. The champagne sabre service was a lot of fun; the pool and gym were excellent. Thanks for a great stay. We’ll be back for sure!

We had a large, comfortable room with a king bed and a couch. The large bathroom included a shower, wholly separate bathtub, and two sinks. There’s a good exercise room open 24 hours a day, and a spa. Housekeeping came by twice a day. All very nice. What really made the hotel stand out was the service. When we asked for something ordinary or unusual, everyone was helpful. I’ve stayed at many hotels and never needed any special services (other than ordinary housekeeping). Some hotels fail on the service side. I’ve concluded in the end that it’s service that distinguishes the top hotels and not the basic facilities. There were some things I didn’t like so much, but they were not enough to diminish the rating For example, the plugs at the desk. There was one. There were other plugs around the room in less convenient locations that would have served in a pinch. Luckily, I travel with a triple tap, and that solves a lot of problems. The desk needs a power strip, a common deficiency at hotels, grand and otherwise. The bathroom was fine, but it could have benefited from a shelf or two and more hooks on the wall. Lighting controls in the room were confusing. All minor issues. The elevators were.... unfriendly. You need to take one elevator to the lobby and another to your room. I assume that this was all for security so I don’t really object. But it’s unsettling to call the elevator and then get into it and find no button for the floor you want. You select your floor before you get in. Not terrible, but a common topic of conversation among guests and mildly disorienting at first. Finally, Mexico City is noisy. That's nothing that anyone in the hotel can address, but the horns and cycles were very audible in our seventh floor room. They should have done a better job soundproofing. All quibbles. Still a solid five stars.