Armani Hotel Milano

I recently stayed at what I thought would be a top-tier luxury hotel Armani in Milan, but my experience was far from it. During my stay, my wallet was stolen, and instead of offering any assistance, or even sympathy, the hotel staff was incredibly rude and dismissive. When I reported the theft, they showed no concern and were utterly unhelpful in trying to resolve the situation. It took hours for them to contact the police and they offered no assistance in investigating the matter further. Instead, they made it seem like I was the problem. They claim to have shown me video evidence that the theft didn't happen in the room - this is a complete fabrication - they never showed me any video at all and I was told that no videos of the rooms exist. For a hotel that charges premium rates and claims to be “luxury,” their customer service was shockingly poor. I expected much better from a hotel of this supposed caliber, and I would strongly advise anyone to stay elsewhere if they want a pleasant and secure experience in Milan. Failed security, unsafe premises, terrible service, rude staff, and an overall disgraceful experience.

I was booked at the hotel last week and had my wallet stolen from the room. I had all of my identification and credit cards in it, the lack of which made my trip an ordeal. No one had access to the room other than housekeeping but the hotel defends their staff and was unsupportive throughout the whole process of filing a police report and communicating with us as the resolution of our problem. One would expect that when a hotel has a guest from a foreign country who is unfamiliar with their surroundings in terms of custom and language would be much more attentive to their plight in such difficult circumstances. Sadly that was not the case here either in action or sentiment.

I have been staying in this hotel for a long time since I was a kid. I was considering this hotel as my home in Milano. The interiors are nice. However, unfortunately, the quality of the services has declined very sharply. They don’t provide quality services anymore. They don’t care about the small details. When we arrived to do our check-in, there was no one at the door and we had to ring the bell for someone to come and take our luggage (They operate the same as the 3-star hotels). The quality of food at breakfast is low. The SPA team refused to amend our SPA booking, they are not supportive at all. I tried to speak with the hotel GM, but they refused. I spoke to another person at the reception and he took no action. If you are looking for a high-standard hotel, Armani is not your choice. Armani lags far behind Bulgari Milano and other top hotels in Milano. This will be my last visit to Armani. They have lost a very loyal customer.

"Armani Hotel: Terrible service! Staff were rude and completely ignored us during breakfast—no water, no check-ins. They stood around chatting and laughing. Emailed a complaint to management but got no response. Anyone considering staying here should seriously reconsider. Avoid this place!"

I have never left a review before the end of my stay, but felt compelled to do so for the Armani hotel based on my pre-checkin experience and interactions with the hotel which have held true post checkin. 1. Exceptional general manager - i had visited Milan previously and enjoyed our stay at the Park Hyatt. However, wanted a different experience this time and the general manager was highly responsive and easily managed to give me a sense of what was to come with the Armani team - welcoming and highly responsive as well as considerate. It starts from the top - thank you Danielle! 2. Amazing concierge team - I was traveling with a large group of my family and had particular logistical issues the day before I arrived including needing a rental car I could take a lot of luggage in from malpensa to Verona and then dropping off the car at the hotel in Milan. I was not even a guest at the hotel yet and no request was turned down. Car was arranged and managed wonderfully and several other logistical issues were ironed out well before we arrived at the hotel. 3. Checkin and Room - checkin was a breeze and the hotel is amazing. Beautifully modern and while highly technical in room controls etc., previous reviews on their complexity are highly exaggerated. My dad in his 70’s figured it out quickly. We stayed in a beautiful Ambassador suite and to have this much space in the heart of Milan, a stone throw away from the Duomo is a privilege. We have not completed our stay yet, but excited to see how this continues to be a great experience. The bar is definitely set very high :) Thank you Danielle and the Armani team for your wonderful hospitality! PS - if you are thinking Armani and Milan, perhaps cold and pretentious service - you would be wrong. We have stayed at the best hotels in the world and like warm hospitality in service and attitude. Armani delivers!